Marriott International · 2 weeks ago
Director, Luxury Intelligence
Bethesda, MD
Full-time
Hybrid
Director/Executive
$127K/yr - $205K/yr
8+ years expMarriott International is a global leader in hospitality, and they are seeking a Director of Luxury Intelligence to lead the intelligence capability supporting their Luxury Group. This role involves delivering analytical insights across various dimensions to inform enterprise decision-making and requires strong collaboration with senior leadership and stakeholders.
LifestyleHospitalityTravelFood and BeverageEventsFranchiseHotelLoyalty ProgramsRestaurants
Responsibilities
Leads the Luxury Intelligence capability within the Customer Domain, proactively delivering insight across customer, competitive, commercial, and distribution dimensions
Positions the function as a strategic thought partner to the Luxury Group from the ideation stage of key business questions
Owns the enterprise Luxury Intelligence narrative and connects Luxury-specific insight to broader enterprise decisions
Partners with Luxury leadership, partner disciplines including Commercial, and continent teams to shape and prioritize the intelligence agenda
Calibrates expectations with stakeholders on scope, timelines, and confidence levels, and reframes requests to surface the highest-value questions and their second-order implications
Delivers the analytical framework supporting the Luxury Commercial Strategy, spanning performance measurement, customer intelligence, distribution and channel economics, and hotel-level accountability
Applies bottom-up, market-by-market rigor to competitive and market intelligence for the Luxury hospitality landscape
Establishes luxury customer segmentation and lifetime value framing across HNW, UHNW, aspirational, corporate, and redemption cohorts, integrating this work into the enterprise customer intelligence discipline
Develops distribution intelligence across wholesale, travel advisors, GSO, consortia, and bank programs, quantifying incrementality and net revenue impact
Develops a rigorous point of view on how owners perceive Luxury brands and portfolio strategy, informing enterprise decisions where owner perspective is influential
Develops the analytical approach for emerging Luxury lines of business, including The Ritz-Carlton Yacht Collection, as data and capacity allow
Contributes to Luxury Voice of Customer and Luxury customer journey intelligence in partnership with the relevant Customer Domain leads
Applies the Customer Domain operating principles in day-to-day work: rigorous single-slide storytelling, disciplined prioritization, and effective partnership with Agile delivery teams
Manages and develops direct reports; attracts, retains, and coaches talent
Serves as the face of Enterprise Data, Analytics & AI for the Luxury Group and operates as a trusted, senior counterpart to leadership across the discipline
Qualification
Required
Bachelor's degree in a quantitative, business, or related discipline; advanced degree preferred but not required
8+ years of progressive experience in analytics, intelligence, strategy, or a closely related field, with demonstrated ability to build subject-matter expertise quickly in a complex domain
Demonstrated quantitative rigor and ability to translate complex analysis into clear, decision-useful narratives for senior audiences
Preferred
Prior experience in luxury hospitality, luxury retail, private banking, luxury goods, or luxury travel distribution (e.g., Amex Platinum / Centurion, Virtuoso, Fine Hotels & Resorts)
Experience partnering with senior stakeholders in environments where business context, judgment, and differing viewpoints shape decisions
Experience within an enterprise-level intelligence, insights, or strategy function that integrates multiple analytical disciplines (e.g., customer segmentation, lifetime value, and commercial performance)
Intellectual courage and comfort holding an informed position in the face of differing views
Genuine curiosity about customers, competitors, and markets
Strong collaborator who works well within a team and brings a clear point of view while remaining open to being convinced by better arguments
Benefits
Bonus Eligible: Y
Stock Package: Y
All positions offer a 401(k) plan
All positions offer stock purchase plan
All positions offer discounts at Marriott properties
All positions offer commuter benefits
All positions offer employee assistance plan
All positions offer childcare discounts
Full-time positions also offer coverage for medical
Full-time positions also offer coverage for dental
Full-time positions also offer coverage for vision
Full-time positions also offer health care flexible spending account
Full-time positions also offer dependent care flexible spending account
Full-time positions also offer life insurance
Full-time positions also offer disability insurance
Full-time positions also offer accident insurance
Full-time positions also offer adoption expense reimbursements
Full-time positions also offer paid parental leave
Full-time positions also offer educational assistance
Washington Applicants Only : Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.
Company
Marriott International
Marriott International is a hospitality company that operates, franchises, and licenses hotels, residential, and timeshare properties.
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
81%
Represents job field similar to this job
Engineering and Development
Management and Executive
Product Management
Marketing
Accounting and Finance
Customer Service and Support
Sales
Creatives and Design
Trends of Total Sponsorships
*2026 (43)
2025 (98)
2024 (81)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $2B
1998-04-03IPO
Leadership Team
Anthony Capuano
President and Chief Executive Officer
Cameron Read
Chief Financial Officer, U.S. & Canada
Recent News
Maryland Daily Record
2026-08-07
2026-08-05
Company data provided by crunchbase