Abnormal AI · 1 week ago
Customer Success Analytics Manager
United States
Full-time
Remote
Senior Level
$107K/yr - $154K/yr
5+ years expAbnormal AI is looking for a Customer Analytics Manager to join their CS Operations team. This role owns the data models and analytics that let the company understand, score, and grow their customer base, partnering closely with Customer Success, Sales, and Product leadership.
Artificial Intelligence (AI)Cyber SecurityTelecom & CommunicationsInformation TechnologyEmailNetwork Security
Responsibilities
Build and maintain the customer health scoring model, ensuring it reflects risk, engagement, and satisfaction signals across the customer lifecycle
Develop and own data models for product usage and adoption, giving CS, Support, and leadership clear visibility into how customers engage with the platform
Conduct ad-hoc, deep-dive data analysis for CS leadership, Sales, and Product, translating findings into clear, actionable recommendations
Build and maintain product configuration metrics that surface how customers have deployed the platform relative to best practice
Identify and model upsell, cross-sell, and expansion addressable market opportunities within the existing customer base
Partner cross-functionally with CS Operations, Sales, Product, and Data teams to keep analytics infrastructure and definitions consistent and trusted
Present insights and recommendations to CS leadership in a clear, decision-ready format
Qualification
Required
5+ years of experience in analytics, data science, or business intelligence, ideally supporting a Customer Success or Revenue org at a SaaS company
Advanced SQL skills and hands-on experience building data models in a modern data warehouse (e.g., Snowflake, Databricks, BigQuery)
Proficiency with BI/visualization tools such as Sigma, Tableau, or Looker
Proven experience building and maintaining customer health score models that drive proactive action across CS teams
Experience building product usage/adoption or product configuration metrics from raw product telemetry or usage data
Track record of identifying and sizing upsell, cross-sell, or expansion opportunities within an existing customer base
Preferred
Experience with Customer Success tools such as Gainsight, Gong, or Pendo
Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) to automate analysis
BS/BA degree in a quantitative field (Statistics, Economics, Computer Science, or related)
Benefits
This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Company
Abnormal AI
Abnormal AI is the leading AI-native human behavior security platform.
1001-5000 employees
H1B Sponsorship
Abnormal AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Engineering and Development
Management and Executive
Marketing
Trends of Total Sponsorships
*2026 (6)
2025 (4)
Funding
Current Stage
Late StageTotal Funding
$534MKey Investors
Wellington ManagementCrowdStrike Falcon FundInsight Partners
2024-08-06Series D· $250M
2023-03-29Series Unknown
2022-05-10Series C· $210M
Leadership Team
Evan Reiser
Founder & CEO
Kevin Wang
Senior Vice President of Engineering
Recent News
2026-07-29
Sydney Morning Herald - Business
2026-06-16
Company data provided by crunchbase