ServiceNow · 1 week ago
Pricing Operations Manager
West Palm Beach, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expServiceNow is a company focused on business reinvention through AI technology. They are seeking a Pricing Operations Manager to oversee the operational readiness of new commercial models and product launches, ensuring effective collaboration across various teams to drive successful implementation.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingLegalCyber SecurityInformation TechnologySaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementComplianceRobotic Process Automation (RPA)
Responsibilities
Drive new commercial model initiatives from original concept through final implementation
Develop detailed program/project execution plan, and manage some implementation processes including progress tracking, metrics, monitoring change control process, testing, enablement, release to production and post deployment support process
Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
Organize Scrum rituals (Planning, Stand-ups, review, retrospective, etc.)
Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking
Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success
Drive business model and pricing process innovation to accelerate growth
Help strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability
Own pricing and portfolio review documentation, including keeping all policies current, accessible, and clearly communicated to all relevant stakeholders
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8+ years of hands-on project management experience
Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
Experience guiding teams and provide technical solutions while mitigating or removing hurdles / obstacles
Experience overcoming project crisis
Proven experience in product release management and launching SaaS offers
Strong program/project management skills & strong facilitation skills
Leading diverse, high performing matrixed teams
Highly analytical, fact driven, and process orientated mindset
Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
Well-versed in SaaS business processes and customer lifecycle
Ability to challenge the status quo and develop mindshare to drive towards a common goal
Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
6%
Represents job field similar to this job
Management and Executive
Engineering and Development
Product Management
Customer Service and Support
Accounting and Finance
Creatives and Design
Marketing
Sales
Human Resources
Legal and Compliance
Arts and Entertainment
Trends of Total Sponsorships
*2026 (308)
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
Sequoia CapitalJMI Equity
2026-04-17Post Ipo Debt· $4B
2022-12-09Post Ipo Equity
2012-07-29IPO
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-08-07
2026-08-07
Computer Weekly
2026-08-07
Company data provided by crunchbase