Vibrant Emotional Health · 2 weeks ago
Senior Manager, Quality Improvement
United States
Full-time
Remote
Lead/Staff
$66K/yr - $112K/yr
5+ years expVibrant Emotional Health is committed to building a society in which emotional wellness can be a reality for everyone. The Senior Manager of Quality Improvement leads the development and implementation of quality improvement initiatives for the 988 Lifeline, working closely with various stakeholders to enhance service delivery and consumer outcomes.
HealthcareHospitalNon ProfitWellnessHealth CarePersonal Health
Responsibilities
Develop and implement quality improvement initiatives to enhance outcomes, and increase safety, and satisfaction across the 988 Lifeline Network
Collaborate interdepartmentally and with 988 QI Managers and Specialists to identify areas for 988 network service improvement and develop strategies to address them
Monitor and evaluate the effectiveness of 988 quality improvement initiatives and provide regular reports to senior leadership
Develop and implement internal training programs to educate Vibrant and QI staff on quality improvement initiatives and best practices
Work with QI Managers and QI specialists to collect, analyze, and report KPIs (Key Performance Indicators), outcome reports for external funders (SAMHSA, Vibrant, Board Reports, Committee Reports, etc.), and other data on consumer outcomes, complaints, critical incidents, and satisfaction promptly
Manage investigations and analysis of 988 Lifeline complaints with a particular focus on the failure of 988 Lifeline centers to adhere to recommended best practices, mandated policies, or procedures
Stay up to date on trends and best practices in crisis intervention and quality improvement
Foster a culture of continuous improvement by ensuring Vibrant and QI staff participate in quality improvement initiatives and promote open communication
Develop and maintain relationships with external partners, such as 988 Lifeline Centers, and funding agencies like SAMHSA to ensure compliance with contractual obligations and clinical standards
Manage a team of quality improvement managers and specialists by providing guidance and support to ensure their ongoing success for themselves and Vibrant
Perform other duties/responsibilities, as assigned, within the scope of the position
Qualification
Required
Bachelor's degree in mental health/suicide prevention, healthcare administration, or a related field
5+ years of experience in clinical quality improvement, with a demonstrated track record of success in developing and implementing quality improvement initiatives
Strong leadership skills with the ability to motivate and inspire teams to achieve goals
Strong communication skills, with the ability to communicate effectively with clinical staff, leadership, and external funding partners
Knowledge of regulatory requirements including HIPAA, clinical training requirements for crisis intervention, confidentiality, privacy, etc
Solid understanding of quality management principles, e.g., total quality management, Six Sigma, lean manufacturing, and ISO standards
Ability to analyze complex data sets and identify patterns, trends, and insights that can be used to drive quality improvement initiatives
Ability to plan, execute, and manage complex quality improvement projects, including setting project goals, developing project plans, and monitoring project progress
Ability to identify and solve complex problems related to quality improvement, including identifying root causes, and developing effective solutions
A commitment to continuous improvement, including a willingness to identify areas for improvement and implement changes to drive ongoing improvement
Ability to think strategically and develop long-term plans for quality improvement that align with Vibrant's overall goals and objectives
Preferred
Master's degree preferred
Benefits
Medical
Dental
Vision
Supplemental income insurance
Employer paid disability insurance
Employer paid life insurance
Pre-tax FSA for medical and dependent care
401K available
Company
Vibrant Emotional Health
Vibrant Emotional Health delivers health-care services & emotional support and mental support care.
1001-5000 employees
H1B Sponsorship
Vibrant Emotional Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
25%
Represents job field similar to this job
Management and Executive
Engineering and Development
Customer Service and Support
Human Resources
Trends of Total Sponsorships
*2025 (4)
2024 (3)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2020-10-01Grant
Leadership Team
Cara McNulty
Chief Executive Officer
David Greenberg
Chief Financial Officer
Recent News
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