Brown & Brown · 3 weeks ago
Operations Support Coordinator
United States
Full-time
Remote
Entry Level
$18/hr - $20/hrBrown & Brown is a company that values meritocracy and self-starters, and they are seeking an Operations Support Coordinator to join their Client Service team. This role is essential for managing operations related to Medicare Set-Aside workflows, ensuring accuracy and consistency in client files, and facilitating communication between various stakeholders.
ConsultingFinanceProperty & Casualty InsuranceRetailFinancial ServicesInsuranceRisk Management
Responsibilities
Accurately entering and maintaining high volumes of data within the case management system
Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
Processing incoming and outgoing mail and coordinating file-related documentation
Initiating and managing conditional payment investigations and submitting authorizations to Medicare
Following up on case status through contractor portals and direct outreach as needed
Requesting and tracking final demand and closure letters
Managing open files and supporting workflows tied to the Medicare Set-Aside process
Communicating with government contractors, teammates, and customers through both written and verbal channels
Preparing and distributing standardized correspondence and documentation
Monitoring deadlines and ensuring files are processed in accordance with service requirements
Escalating customer concerns and collaborating across teams to drive resolution
Qualification
Required
High school diploma or equivalent required; additional education preferred
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy
Strong written and verbal communication skills with a professional, customer-focused approach
Comfortable working within structured processes and meeting defined deadlines
Ability to collaborate effectively across teams and adapt to shifting priorities
Preferred
Experience in workers' compensation or Medicare-related processes is beneficial but not required
Benefits
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown provides insurance brokerage and risk management solutions for businesses and individuals.
Founded in 1939
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Kim Ferreira Jenis, CPA
Chief Financial Officer, Risk Solutions
Recent News
2025-10-07
The Motley Fool
2025-10-06
2025-10-02
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