USAJOBS · 2 weeks ago
Supervisory Legal Admin Specialist
United States
Full-time
Remote
Lead/Staff
1+ years expUSAJOBS is part of the Veterans Benefits Administration, and they are seeking a Supervisory Legal Admin Specialist. The role involves providing leadership and direction to the National Call Center while advising on benefits and rights for veterans, managing call center operations, and ensuring quality service delivery.
ConsultingGovernmentHuman ResourcesInformation TechnologyTelecom & CommunicationsInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
The NCCM is responsible for advising and providing information on benefits and rights, explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases, and assisting individuals in how best to provide required documents and evidence
Serves as the principal advisor on call center issues to the Regional Office Assistant Director/Director
Responsible for oversight and management of the NCC and the IRIS Response Center; and is the primary interface for Veterans with VA; management of the call center participant correspondence function; and coordination of the Interactive Voice Response System (IVR)
Directs all call center customer service within the multi-state jurisdiction
Facilitates discussions with Veterans' service organizations, congressional liaisons, and others at state, regional, and national meetings and conferences
Ensures equal opportunities for all NCC and IRC employees and supports EEO goals and is responsible for budgetary controls and expenditures for the National Call Center
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary or trial period
You may be required to serve a supervisory probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
There is no educational substitution at this grade level
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements
For a GS-13 position you must have served 52 weeks at the GS-12
You must provide a copy of your most recent SF-50, 'Notification of Personnel Action' showing that you are in the competitive service and the highest grade or promotion potential held
The grade may have been in any occupation, but must have been held in the Federal service
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials
If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13(or higher) and the promotion potential of your current position must be at least GS-13
MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below
Specialized Experience: You must have one year of specialized experience equivalent to the GS-12 level or higher
Specialized experience is defined as comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing
Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week
Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week
Physical Requirements: The work is mostly sedentary
The employee will be required to talk for long periods of time which occasionally puts a strain on the throat/vocal cords
There are no other special physical demands required to perform the work
There may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files from one desk to another or for returning to storage
Extensive use of a computer and a telephone with a headset is required
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Government furnished equipment includes a laptop computer, camera, docking station, monitor screens and headset.
A secure VPN will be used to access Microsoft Office products and specific communications software including a soft phone to educate and connect Veterans with the benefits they have earned.
Telework: This is a remote position. Selectees will work 100% of the time in a non-VA-owned space (usually personal residence).
The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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