DDS Lab · 3 weeks ago
Clinical Office Specialist - Home Based: Portland, OR / Seattle, WA
United States
Full-time
Remote
Mid Level
3+ years expDDS Lab is seeking a Clinical Office Specialist who will focus on delivering comprehensive training on products, providing clinical support, and driving sales growth. The role involves conducting training sessions, supporting sales growth, and establishing professional relationships with clients while requiring significant travel.
Medical Device
Responsibilities
Conducts on-site training sessions for dental practice customers and perspective customers on intraoral scanning technology for dental restorations and other dental lab technologies. Guide customers to use DDS Lab as their dental lab for their lab business
Support sales growth by demonstrating the value of DDS Lab’s services, promoting products to increase usage among customers and potential customers
Work closely with the Directors of Clinical Office Specialists to identify new DSO opportunities, grow existing DSO accounts, and deliver proper rules of engagement for each office
Follow-up (by phone, email, or in person) on education and sales needs submitted to clients
Establish professional client / DDS Lab relationships with appropriate client personnel (dental assistants, office managers, dentists, and key contact/point persons.)
Submit weekly activity / call report concerning client related activities for DDS Lab relationships to the Director of Clinical Office Specialists
Perform all assigned duties in the assigned territory, including but not limited to meeting or exceeding all sales goals and initiatives
Conduct product training sessions at client locations (i.e., Lunch-and-Learns, evening programs, Regional meetings DSO annual meetings etc.) Provide a territory training forecast monthly. Record all training activity and client contact information in HubSpot.com
Must utilize the appropriate PPE while in the dental offices adhering to the necessary protocols established for infection control and sterilization
Stays updated on industry trends, product innovation, and best practices in the dental industry to provide relative insights and support
Participate in sales meetings and strategy sessions to align train objectives with business growth goals
Qualification
Required
Knowledge of Intra-Oral Digital Technology and Implants – Must present a strong aptitude and comfort level to personally observe and advise on dental implant procedures and use of Intra-Oral Digital Technology
Ability to effectively present information, communicate and respond to questions clearly and persuasively with customers, management and other key members of the company while maintaining a high level of professionalism
Ability to read, analyze and interpret documents in English, such as professional journals, technical procedures, governmental regulations, and procedure manuals
Ability to write reports and business correspondence. Strong attention to detail
Ability to multi-task, use personal judgment and utilize strong decision-making skills
Proficiency in Microsoft Office Suite to effectively perform tasks, create training materials, and communicate with customers and colleagues
Excellent organization and time management skills
Previous dental experience in a lab or dental office is required. High level of technical and material knowledge of dental products
Must have a combination of 3-5 years of outside sales experience in dental or medical device or in office clinical experience working as RDA or RDH
High School diploma or GED equivalent required
Must have a dependable car that can be used for company travel for which appropriate reimbursement is provided and must possess a valid driver's license with no significant violations or points
Willingness to travel frequently (up to 80%) to customer locations and work flexible hours as needed
Preferred
Bachelor's degree in dental technology, dental hygiene, or related field preferred
Company
DDS Lab
DDS Lab is a medical devices company offering removable dental prosthetics.
501-1000 employees
H1B Sponsorship
DDS Lab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Management and Executive
Trends of Total Sponsorships
*2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-02-18Acquired
2018-10-01Debt Financing
Leadership Team
Charles (Chuck) DiNardo
Chief Executive Officer
Company data provided by crunchbase