Customer.io · 2 days ago
Contract IT Specialist
United States
Contract
Remote
Mid, Senior Level
$45/hr - $50/hr
3+ years expCustomer.io is a platform used by over 9,000 companies to send automated communications. They are seeking a part-time Sr. IT Specialist contractor to join their IT team, focusing on support, automation, and security in a remote SaaS environment.
Artificial Intelligence (AI)SaaSSoftwareProduct Search
No H1B
Responsibilities
Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
Administer identity and access management: provisioning, SSO, group and role-based access across core systems
Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
Create and update operational documentation for owned workflows
Partner with People, Security, and Engineering on cross-functional projects
Qualification
Required
3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
Experience with identity and access management, SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one
Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
Strong troubleshooting on macOS (Windows a plus)
Self-starter with a customer-service-first mindset, just as focused on user happiness as on policy
Automation-minded - you fix it once, then make it self-serve
Comfortable moving fast in a still-being-defined environment; you want variety and ownership, not the same day on repeat
Clear communicator who documents well and escalates program-level gaps or decisions rather than sitting on them
Preferred
Experience with identity and access management (Okta strongly preferred)
Familiarity with audit tooling is a plus
Direct program ownership is not required
Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence)
Benefits
This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$10.86MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2020-10-22Series Unknown· $1.06M
Leadership Team
Colin Nederkoorn
Founder & CEO
Zhi Li
Chief Financial Officer
Recent News
SEC
2026-06-22
2026-04-10
Company data provided by crunchbase