All Points Broadband · 2 weeks ago
Director, Information Systems
United States
Full-time
Remote
Director/Executive
10+ years expAll Points Broadband is a fast-growing fiber-to-the-home (FTTH) provider dedicated to bridging the digital divide and bringing high-speed internet access to underserved communities throughout Virginia and beyond. The Director of Information Systems leads the internal IT team to execute a multi-year IS roadmap, focusing on system modernization, data governance, and process automation to support the company's business goals.
Big DataInformation TechnologyTelecom & CommunicationsData IntegrationInternet
Responsibilities
Lead the in-house IT team to deliver the IS roadmap — translating strategy set with the CIO/CTO into prioritized, resourced, and completed initiatives that support business objectives
Manage the team's daily work to align with quarterly and annual company goals
Recruit, develop, and lead a high-performing IT team — rebuilding bench strength and eliminating single-points-of-failure through documentation and cross-training
Oversee the design, implementation, and maintenance of robust, scalable IT infrastructure
Collaborate with cross-functional teams (Finance, Operations, Construction, Sales/Marketing) to align systems with how the business actually runs
Own and administer the company's core business-systems portfolio — ERP/financial (e.g., Business Central + procure-to-pay automation), OSS/BSS and subscriber platforms, GIS/address systems, the BI/data platform (e.g., Snowflake), ITSM, and collaboration tooling
The IT team is primarily responsible for tier-1 support and serves as system owner/administrator across departments, working with vendors to resolve escalations on behalf of business units
Identify, evaluate, pilot, and operationalize AI and automation opportunities across the business (e.g., revenue/buy-flow optimization, accounts-payable and procure-to-pay automation, service and field-ops automation)
Establish responsible-AI practices for IT-owned tools: acceptable-use guidance, data-handling and vendor/NDA standards, and human-in-the-loop controls
Lead end-to-end process documentation, standardization, and continuous optimization — converting tribal knowledge into runbooks and SOPs, and re-engineering manual workflows for efficiency and auditability
Establish and enforce single-source-of-truth data governance, including master-data ownership (e.g., address/serviceability data) and data-quality standards
Partner with BI/analytics on KPI definitions, reporting SLAs, and operational/executive dashboards
Implement and enforce security policies, procedures, and controls to safeguard company data and systems (identity and privileged-access management, endpoint, network-edge, backup/restore)
Ensure IT systems adhere to industry best practices and applicable technical standards
Provide the systems, data, and reporting support that the company's regulatory and legal functions need to meet broadband grant and compliance obligations (e.g., BEAD). Compliance is owned by the company's dedicated regulatory and legal staff; IT's role is to ensure the underlying systems, data quality, and reporting infrastructure support those requirements
Manage external vendors and partners to procure and integrate cost-effective technology solutions; negotiate contracts and SLAs and maintain productive vendor relationships
Evaluate vendors on total cost, fit, and long-term partnership value
Develop and manage the IT budget, ensuring financial efficiency and alignment with company goals
Identify and prioritize resource needs across IT initiatives
Own disaster-recovery, business-continuity, and data-integrity planning
Other duties as the company/position evolve
Qualification
Required
10+ years in an IT leadership role, preferably in telecommunications, fiber, or an ISP, ideally in a high-growth or investor-backed environment
Demonstrated experience delivering technology modernization programs (ERP, data platform, OSS/BSS, or business-process automation), not just sustaining operations
Strong knowledge of IT security and data protection, including implementing and enforcing security controls
Proven people leadership: building, developing, and inspiring IT teams, setting clear objectives, and managing resources in resource-constrained conditions
Strong financial/business acumen — budgets, business cases, and vendor negotiation
Effective, professional written and verbal communication with team members, peers, and department leaders
Experience standing up or maturing data governance, BI, or single-source-of-truth initiatives
Hands-on experience evaluating and implementing AI/automation tools
Strong process documentation and optimization discipline (SOPs, runbooks, workflow re-engineering)
Strong vendor management and contract negotiation
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is required
Preferred
Experience providing systems and data support for grant/regulatory reporting (e.g., BEAD) is a plus
Knowledge of SharePoint/Microsoft 365 administration, a plus
Project-management experience (PMP/equivalent or PMO), a plus
Benefits
Eligible for annual bonus
A comprehensive and competitive total rewards package, including robust health and wellness benefits, and retirement savings
Company
All Points Broadband
All Points Broadband is an operator and provider of hybrid fiber wireless broadband networks and services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Searchlight Capital Partners
2021-07-06Private Equity
Leadership Team
Matthew Fisher
Chief Financial Officer
Recent News
2024-02-09
2024-02-09
Company data provided by crunchbase