OptimHire · 2 weeks ago
SAP integration suite support engineer (SAP CPI)
United States
Full-time
Remote
Mid LevelOptimHire is seeking a SAP Integration Suite Support Engineer to join their offshore support team. This role focuses on handling integration support tickets for multiple customers using SAP Integration Suite services and involves troubleshooting issues, implementing bug fixes, and maintaining integration flows across different customer landscapes.
Human Resources
Hiring Manager
Anusha Raj
Responsibilities
Act as the primary technical owner of support tickets related to SAP Integration Suite services
Analyse incidents and service requests raised through ticketing tools such as Jira
Troubleshoot issues in SAP Cloud Integration (CPI) including message failures, mapping issues, connectivity problems, and adapter errors
Monitor and maintain integration scenarios across multiple customer environments
Perform bug fixes and minor technical corrections in integration flows
Implement approved enhancements or adaptations to existing integration flows after customer approval
Investigate and resolve runtime issues, message processing errors, and connectivity problems between SAP and third-party systems
Work with API Management and Event Mesh where integrations involve APIs or event-based communication
Analyse logs and monitoring tools to identify root causes of integration failures
Maintain documentation of solutions, known issues, and troubleshooting procedures
Collaborate with solution architects and development teams for complex issues requiring design changes
Provide technical recommendations to improve reliability and stability of integrations
Ensure timely resolution of tickets according to agreed SLA targets
Qualification
Required
SAP Integration Technologies
Strong hands-on experience with SAP Cloud Integration (CPI)
Understanding of integration architecture and patterns
Experience with the other SAP Integration Suite services such as API Management and Event Mesh
Integration Development & Troubleshooting
Experience troubleshooting integration flows, mappings and message processing errors
Hands-on experience with Groovy scripting or JavaScript
Experience with message mapping techniques (Graphical Mapping, XSLT)
Understanding of Apache Camel framework used in CPI
Integration Protocols & APIs
Strong knowledge of REST, OData, SOAP web services
Experience with IDOC, RFC/BAPI integrations
Hands-on experience with adapters such as: HTTPS, SOAP, OData, SFTP, IDOC, RFC, JDBC
Connectivity & Security
Knowledge of SAP Cloud Connector
Experience with security concepts such as: SSL certificates, OAuth, SAML
Experience managing KeyStore and certificates in CPI
Strong analytical and troubleshooting skills
Ability to investigate complex technical issues independently
Good understanding of integration monitoring and operational support
Ability to manage multiple support tickets from different customers simultaneously
Strong communication skills to interact with international teams and customers
Structured and disciplined approach to incident management and documentation
A 'get things done' mindset with the ability to work independently
Willingness to work across different SAP Integration Suite services
Ability to quickly analyse logs and diagnose integration problems
Ability to collaborate with global teams and architects
Commitment to maintaining high reliability of customer integrations
Preferred
Experience supporting ECC, S/4HANA Cloud, SuccessFactors or other SAP cloud applications
Company
OptimHire
Optim Hire | Search , Post, Refer Jobs Online Global Job Platform connecting the developers and companies by making job hiring easy.
Sunnyvale, California, US
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase