TELEX Business Support Services Inc. · 2 weeks ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expTELEX Business Support Services Inc. is a company that values personal growth and professional fulfillment in a remote work environment. The Customer Support Specialist is responsible for handling customer inquiries and providing resolutions, while also contributing to service improvement initiatives.
Outsourcing/Offshoring
Responsibilities
Handles inbound customer inquiries via email, live chat, and ticketing platforms, providing timely and accurate resolutions to a wide range of issues
Documenting support cases
Escalating complex concerns to appropriate teams
Following up to ensure customer satisfaction
Contributing to knowledge base articles and FAQs
Tracks recurring issues and reports trends to help improve service quality and client retention
Qualification
Required
At least 1–2 years of experience in customer service, client support, or a related role
Proficiency in helpdesk and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar platforms
Excellent verbal and written English communication skills with a warm, professional, and solution-oriented tone
Ability to handle multiple conversations simultaneously while maintaining accuracy and composure
Strong problem-solving skills and a genuine commitment to delivering an outstanding customer experience
Preferred
Experience in handling support tickets, resolving issues, and maintaining positive client relationships in a remote environment
Experience in a remote or BPO setting
Benefits
Work-from-home setup with a structured and supportive remote work environment
Opportunities to grow professionally through mentorship, feedback, and skill development
Collaborative team culture that values communication, reliability, and mutual respect
Exposure to international clients and diverse industries that broaden professional experience
Performance-based recognition and pathways for advancement within the organization
Company
TELEX Business Support Services Inc.
Are rising operational costs, inconsistent service quality, or scaling challenges holding your business back? Many companies face these obstacles as they grow, but the right outsourcing partner can help you overcome them.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase