CloudWave, Healthcare IT Solutions · 1 week ago
Account Manager
United States
Full-time
Remote
Entry Level
$60K/yr - $125K/yr
1+ years expCloudWave is a leading healthcare IT consulting and managed services organization dedicated to helping healthcare providers improve patient care through innovative technology solutions. The Account Manager will manage an assigned group of existing customers, nurturing relationships and ensuring customer satisfaction with CloudWave solutions while working towards achieving Strategic Account status.
Enterprise SoftwareHealthcareInformation TechnologySoftwareHealth CareMedical
Responsibilities
Achieve assigned bookings quota within your territory and/or account base
Nurture smaller accounts toward greater use of CloudWave services; accounts reaching Strategic Account tier are handed to the SAM team collaboratively, with quota credit and incentive compensation continuing through the first 6 months of handoff
Manage renewals of aftermarket OEM Hardware Support, 3rd Party Hardware/Software Support, and CloudWave Cloud Care support across your account base
Plan and execute a structured communications and account management strategy to create opportunities to sell CloudWave’s Managed Cloud and Technical Consulting Services portfolio
Identify and develop opportunities by positioning CloudWave solutions aligned with customer needs, goals, and initiatives
Ensure each account’s history, contacts, pipeline, plans, and call notes are accurately documented in Salesforce (SFDC)
Track the customer journey by associating contacts’ engagement with campaigns, events, and touchpoints in SFDC
Coordinate participation of CloudWave escalation resources from sales, marketing, and executive management throughout the customer lifecycle
Act as a customer advocate internally, escalating appropriately when standard support escalations do not resolve satisfaction issues
Identify and share opportunities for joint marketing activities, customer endorsements, success stories, speaking engagements, and events
Maintain working knowledge of CloudWave’s full suite of solutions and the challenges they address for hospitals and healthcare providers
Support CloudWave Finance with escalation of chronically slow payments or large outstanding balances when directed by your manager
Maintain proficiency with CloudWave’s technology suite: Microsoft Teams, Office 365 (Word, Excel, PowerPoint), Salesforce, and related tools
Abide by CloudWave’s code of ethics and applicable travel policies
Maintain professional standards of timeliness and appearance consistent with customer and corporate expectations
Share case studies and market insights with the broader sales and marketing team
Qualification
Required
Undergraduate degree (B.A. or B.S.) or demonstrated equivalent experience with proven critical thinking and analytical skills
1–3 years of proven sales or account management experience
Strong interpersonal and relationship-building skills across multiple organizational levels
Preferred
Prior experience in healthcare, information technology, IT support or services, or cloud support
Previous customer service experience at any level
Formal sales education, training, or study
Relevant partner certifications (AWS, GCP, or similar) are required and must be maintained once in role
Company
CloudWave, Healthcare IT Solutions
CloudWave is a full-service cybersecurity and cloud services provider built exclusively for healthcare.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
WestView Capital Partners
2021-02-01Acquired
2014-05-06Series Unknown
Leadership Team
Matt Donahue
CTO and Vice President of Technology Development
Mark Middleton
Chief Cloud Officer
Recent News
2022-12-08
MandASoft
2022-11-29
Company data provided by crunchbase