Beckman Coulter Diagnostics · 3 weeks ago
Sr. Director, United States Field Technical Service
United States
Full-time
Remote
Director/Executive
$230K/yr - $290K/yr
20+ years expBeckman Coulter Diagnostics is a global leader in clinical diagnostics, committed to innovating for tangible impact in life sciences and biotechnology. The Senior Director, United States Field Technical Service will lead the North American Field Service Organization, focusing on performance, profitability, and customer retention while overseeing a large, dispersed team.
BiotechnologyMedical DeviceLife ScienceManufacturingHealth Diagnostics
Responsibilities
Develop strategic goals and objectives that meet the needs of Commercial Business and customers
Own and develop service business P&L, allocate resources as required for cost effective results, and work alongside finance counterparts to ensure success
Develop and manage revenue growth objectives for areas and territories
Implement appropriate customer support strategies, and partner with sales to develop tactical and strategic agreements with customers
Prepare and manage the delivery of Service Business Reviews for key customer accounts on predetermined frequency
Responsible for the coordination center which acts as the command center of field service, ensuring resolution of customer issues and attaining a cost-effective business approach
Participate in corporate strategic and tactical planning processes for service
Qualification
Required
Bachelor of Science in Engineering, Biomedical, or related field with 20+ years of experience OR Master's/Doctoral degree with 18 plus years of experience
Proven experience leading complex service organizations, including the management and development of multi-level leadership teams
Working knowledge of Field Customer Support, Service Contracting, and all its related sub fields
Knowledge of the medical diagnostic industry
Preferred
Medical Laboratory experience
Benefits
Remote work arrangement in which you can work remotely from your home
Incentive pay
Paid time off
Medical/dental/vision insurance
401(k) to eligible employees
Company
Beckman Coulter Diagnostics
A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.
10001+ employees
H1B Sponsorship
Beckman Coulter Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
7%
Represents job field similar to this job
Management and Executive
Engineering and Development
Customer Service and Support
Product Management
Legal and Compliance
Marketing
Accounting and Finance
Sales
Human Resources
Trends of Total Sponsorships
*2026 (13)
2025 (34)
2024 (27)
2023 (27)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
unknown2011-02-07Acquired
Leadership Team
Ruth Lyons
VP North America Marketing
Recent News
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