Vontier · 3 weeks ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expMatco Tools, a subsidiary of Vontier Corporation, is a distributor of professional automotive equipment and tools. The Customer Service Representative will provide essential support to franchised distributors and customers by offering product information, processing orders, and ensuring effective communication between sales and corporate offices.
Customer ServiceLogisticsTransportation
Responsibilities
Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering
Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits
Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
Provide features and benefits to our franchised distributors on our commissioned daily sale items
Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives
Input orders utilizing internal ordering software systems
Work cross-functionally with subject matter experts to resolve open questions
Other responsibilities as assigned
Qualification
Required
High school diploma or GED equivalent
Must be able to work 12:30 PM -9 PM Monday-Friday
1+ years of call center experience or equivalent experience in dealing with customers
Basic use of PC and keyboard
Effective verbal and written communication skills
Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
Ability to empathize with customer concerns while maintaining a professional demeanor
Ability to learn quickly on the job
Ability to multi-task in a fast-paced office environment
Ability to answer calls as a primary function of the position
Ability to perform suggestive sales
Preferred
ASE certification, automotive experience, tool experience, or related trade school degree a plus
On the job experience in working with general automotive mechanics a plus
Suggestive sales experience preferred
Benefits
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
Premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance
Programs for family planning from Maven Clinic to managing diabetes like Livongo
Coverage for women's health
Support for adult and elder care
Paid parental leave
A generous 401(k) plan with matching company contributions
Paid time off up to 120 hours
13 paid holidays (including 3 floating holidays) per year
Paid sick leave
Company
Vontier
Vontier is a global company focused on transportation and mobility.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-10-09IPO
Leadership Team
Mark Morelli
President & CEO - Mobilizing the Future to Create a Better World
Andrew Bennett
Group President, Convenience Retail - Vontier
Recent News
Business Wire
2026-07-07
2026-07-07
Business Wire
2026-06-25
Company data provided by crunchbase