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Tribeca Venture Partners · 2 weeks ago

Customer Success Director

United States+1 more

Full-time

Remote

Lead/Staff

$120K/yr - $150K/yr

8+ years exp

Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. They are hiring a Customer Success Director to serve as the primary advisor for a small portfolio of complex clients, primarily in the public sector, guiding them through PBM pricing structures and vendor negotiations to maximize value and reduce costs.

FinanceFinTechVenture CapitalEmerging MarketsFinancial Services

Responsibilities

Serve as the strategic advisor and primary owner for 3–5 large, complex client accounts

Lead PBM contract strategy discussions, including pricing models, guarantees, compliance, and performance optimization

Guide clients through RFP strategy, evaluation, and negotiation readiness with PBM vendors

Own the renewal strategy and execution (scope, term, pricing), partnering with Sales and leadership as needed

Build trusted relationships with procurement teams and senior benefits leaders, earning credibility through insight, not just service

Translate complex data and contract terms into clear, actionable recommendations for executive stakeholders

Identify and drive opportunities to expand Truveris' solutions through a consultative, value-driven approach

Own the development and quality assurance of client-facing materials and analyses, ensuring clarity, accuracy, and executive-level polish

Qualification

PBM contractsPBM vendor strategyContract structure and evaluationPricing models and guaranteesCompliance and performance termsClient renewals and long-term agreementsPublic sector procurement processesFinancial and contractual analysisConsultative advisingClient relationship management

Required

8+ years of hands-on PBM experience, including direct involvement in: Contract structure and evaluation, Pricing models and guarantees, Compliance and performance terms

Proven experience advising clients (externally) on PBM vendor strategy or contract decisions

Experience managing large, complex accounts, ideally including public sector clients and procurement processes

Track record of owning or driving client renewals and long-term agreements

Strong ability to translate complex financial or contractual concepts into clear recommendations

Experience as a Strategic Account Manager, Key Account Director, Customer Success Director, or PBM/Benefits Consultant

Demonstrated ability to engage and influence CFOs, procurement leaders, and senior benefits stakeholders

High degree of autonomy and confidence in owning client relationships and outcomes

Company

Tribeca Venture Partners

NYC-based, multistage venture capital firm leveraging emerging technologies and business models to create and disrupt huge markets.

Founded in 2011

New York, New York, USA

2-10 employees

http://www.tribecavp.com

Funding

Current Stage

Early Stage

Total Funding

unknown

2014-01-01Series Unknown

Leadership Team

Brian Hirsch

Founder & Managing Partner

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