Federal Express Corporation · 2 weeks ago
Post Summary Operations Specialist
United States
Full-time
Remote
Entry, Mid Level
$4,075.71/mo - $5,801.99/mo
1+ years expFederal Express Corporation, known as FedEx Logistics, provides freight forwarding and customs brokerage services. They are seeking a Post Summary Operations Specialist responsible for resolving customer duty and tax disputes, analyzing financial decisions, and ensuring compliance with regulations while providing high-quality service to clients.
Package/Freight Delivery
Responsibilities
To provide customers with the highest quality of service by providing consistent customer service while resolving customer duty and tax disputes by filing claims with US Customs & Border Protection (CBP)
This position is responsible to analyze, and make financial and other decisions based on company culpability for both the company and the customer
Provides advice to clients based on research, matter of opinion and facts to both internal/external customers and operational departments/ regulatory & compliance alike
May proactively lead and guide team members ensuring successful achievement of operational objectives and project management
Prepares, analyzes and transmits refund requests to CBP via the ACE Portal or transmit via Duplex
Anticipates, identifies, and resolves disputes timely and to customer/company satisfaction
Resolves billing, banking, and credit issues
Coordinates post entry activity on customer's behalf
Performs route cause analysis as directed by Management
Coordinates post-entry activities on the customer's behalf
Accesses clients systems (external systems) as necessary
Corresponds with business partners in various mediums to include written, phone or e-mail
Keeps business partners apprised of changes to their entries
Receives disputes and responds as needed per customer SOP
Interacts with customers, internal staff/departments and management of all levels
Supports Account Administrators with account management activities regarding all aspects of post summary corrections with detailing spreadsheets
Sorts and assigns department workload based on objectives stated by management
Transmits entry corrections to CBP; 520 (d), Voluntary Tenders and PSC's
Reviews CBP Receivable account, makes decisions regarding financial reporting up to $999.99
Monitors daily reports and makes decisions based on entry knowledge and customer SOP
Communicates with internal and external customers concerning inquiries/problems relating to the release and entry of imported merchandise,; ensures compliance and avoids delays at release
Ensures issue(s) are resolved timely and in compliance with laws and regulations
Provides regulatory information/guidance to clients, shippers and employees at all levels and locations in person or via phone, fax, letter and email concerning imported merchandise and ensures accurate entry at the lowest possible cost
Conducts research via internet, global trade data, other internal resources and consults with government agencies as necessary to compile information
Develops arguments and creates claims and protests to customs on behalf of clients
Maintain up-to-date knowledge of customs & other gov't agencies' regulations affecting importation of merchandise by reading, evaluating & further researching info
Exercises discretion and judgement regarding all entry handling within PSOT by disseminating entries that are on the company bond and responsibility thereof, and those not on our bond where the importer (our customer) is the Importer of Record on any given entry
Plans, organizes and maintains progress to meet work objectives and deadlines; anticipates potential problems and works to resolve them
Participates in relevant educational experiences, reads job related literature, keeps up to date on new trends and laws effecting the processing of entries, and improves capabilities to meet changing job requirements
Performs other duties as assigned
Qualification
Required
High school diploma/GED required
Minimum of six (6) months experience required with Brokerage knowledge obtained by working in a Brokerage related field
MS Office, Outlook, office equipment (phone fax, photocopier, printer, scanner) required
Proficient with US Customs regulations and other federal regulations and requirements as well as HTS Classification and required knowledge of the harmonized tariff systems
Must use good judgement and initiative by considering the advantages, disadvantages and possible adverse consequences to company, customer and/or CBP, other PGA. Must arrive at sound and timely decisions, recognize when action is needed and assumes responsibility
Must apply application of technical expertise regarding entries, and how to correct while maintaining the utmost compliance needs of the customer and company
Must have behavior flexibility by controlling emotion under the demands of time, multiple assignments, juggling customers, and flexibility in changing priorities and directions
Must have strong organizational, problem-solving and interpersonal skills
Must handle high volume of work in a time sensitive environment
Preferred
CCS/CES credentials preferred
Brokerage knowledge obtained by working in a brokerage related field 1-3 years
Benefits
Paid training provided
The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Company
Federal Express Corporation
We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing.
10001+ employees
H1B Sponsorship
Federal Express Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
12%
Represents job field similar to this job
Management and Executive
Engineering and Development
Accounting and Finance
Product Management
Marketing
Customer Service and Support
Sales
Creatives and Design
Human Resources
Legal and Compliance
Trends of Total Sponsorships
*2026 (179)
2025 (1101)
2024 (208)
2023 (15)
2022 (27)
2021 (21)
2020 (25)
Funding
Current Stage
Late StageCompany data provided by crunchbase