ABC Legal Services · 1 month ago
Court Coverage Specialist
ABC Legal Services, through its subsidiary Docketly, is a fast-growing legal-tech company based in Longmont, Colorado. They are seeking a Court Coverage Specialist to manage a portfolio of court hearings, negotiate attorney coverage, and ensure seamless communication with clients and attorneys.
LegalProperty & Casualty InsuranceRisk Management
No H1B
Responsibilities
Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date
Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes
Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team
Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset
Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes
Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises
Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story
Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings
Qualification
Required
1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
Comfortable and efficient on the phone, with strong verbal and written communication
Genuinely organized. You manage many open items at once without letting anything slip
Calm and decisive under deadline pressure; you make the call and keep moving
Tech-comfortable and quick to learn new platforms
High school diploma or equivalent
Preferred
Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
A track record of hitting or exceeding KPIs in a metrics-driven role
Familiarity with CRM or scheduling tools
Exposure to legal, court, or collections operations
Comfortable on Mac OS and Google Workspace
Benefits
Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Company
ABC Legal Services
Service of process and legal document delivery for law firms.
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-14Acquired
2020-01-12Private Equity
Leadership Team
Timothy Dinehart
Chief Executive Officer
Stephanie Cook
Vice President, Process Server Network
Recent News
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