Opsera · 1 week ago
Senior Customer Success Engineer – DevOps
United States
Full-time
Remote
Senior Level
3+ years expOpsera is a company focused on continuous orchestration for modern DevOps teams. The Senior Customer Success Engineer will lead customer onboarding, nurture relationships, and ensure clients maximize the value of Opsera’s DevOps platform.
Artificial Intelligence (AI)Cloud ComputingInformation TechnologySoftwareDevOps
Responsibilities
Lead the onboarding process for new customers, ensuring a smooth and successful implementation of Opsera’s DevOps platform
Work closely with customers to understand their goals and challenges, and guide them in maximizing the value of Opsera within their unique environment
Develop and nurture strong relationships with key customer stakeholders, including C-level executives, DevOps teams, and IT leaders
Conduct regular check-ins and business reviews to assess customer satisfaction, address concerns, and identify opportunities for additional value delivery
Provide proactive guidance and recommendations to clients, ensuring they optimize the use of our DevOps solutions to achieve their goals
Develop and implement customer education programs to enhance user proficiency and promote best practices
Work closely with the training team to create documentation, tutorials, and other resources to empower customers
Define and track key customer success metrics to measure and report on the overall health of the customer base
Provide regular updates to leadership on customer success initiatives, challenges, and opportunities
Collaborate with customers to establish and track success criteria and key performance indicators (KPIs)
Troubleshoot and resolve customer issues, working closely with the technical support and product teams when needed
Qualification
Required
3-5 years of experience in customer success, with a focus on DevOps
Strong understanding of DevOps principles and practices
Excellent customer relationship and communication skills
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Bachelor's degree or Master's Degree
Experience working on Linux-based infrastructure
Experience working on Jenkins
Experience with Github Actions pipelines / Gilab Runners
Experience working on security tools like sonar and Coverity is an added advantage
Previous experience in creating and deploying CI/CD tools and is sound on the CI/CD architecture
Working knowledge of various tools, open-source technologies, and cloud services
Awareness of critical concepts in DevOps and Agile principles
Setting up tools and required infrastructure
Experience on IAC (Infrastructure As Code) Terraform
Experience on Deployment tools like Argo/Octopus
Knowledge of Kubernetes and AWS cloud are added advantage
Deep understanding of Git internals, command-line usage, and Git best practices
Preferred
Experience with customer relationship management (Salesforce CRM) software
Experience with customer success metrics and reporting
Experience with DevOps tools and technologies
Experience with Customer Success Platforms
Company
Opsera
Opsera provides an AI-powered DevOps platform that automates and streamlines the software delivery process.
51-200 employees
H1B Sponsorship
Opsera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
92%
Represents job field similar to this job
Engineering and Development
Marketing
Trends of Total Sponsorships
*2026 (3)
2025 (2)
2023 (2)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$51.3MKey Investors
Prosperity7 VenturesTaiwania Capital Management CorporationFelicis
2025-04-02Series B· $20M
2023-10-04Series A· $12M
2021-04-28Series A· $15M
Leadership Team
Kumar Chivukula
Co-Founder, CEO
Recent News
Company data provided by crunchbase