GoFundMe · 2 weeks ago
Principal, Policy Development
GoFundMe is a community fundraising platform whose Trust & Safety team protects the integrity of its social fundraising platform. The Principal, Policy Development will create and implement policies covering fraud, identity risk, content moderation, campaign integrity, and platform abuse, while partnering with Legal, Product, Engineering, Operations, and other teams.
FinanceCrowdfundingFinancial ServicesPeer to Peer
Growth Opportunities
Responsibilities
Draft and revise policies and guidelines across GoFundMe’s Trust & Safety policy areas, including fraud and identity risk, content moderation, campaign integrity, prohibited fundraising, and platform abuse
Identify where policy is failing or missing, drawing on enforcement and appeal data, calibration disagreement, and the external landscape. Match the fix to the problem, whether that is a new policy, a revision, clearer guidance, or a product change, and make that case to the team that owns it
Define clear terms, thresholds, and decision criteria that reviewers and automated systems can apply consistently. Write policies that answer “what” and “why” at the policy level, and “how” at the enforcement level, without bleeding the two together
Influence what conduct warrants what consequence. Map violation types to specific actions, distinguishing between content-level, account-level, and payments-level consequences such as content removal, fund holds, disbursement restrictions, and account actions
Own coherence across the policy corpus. Find where two policies produce contradictory outcomes on the same facts and collaborate with subject matter experts to resolve the conflict at the framework level rather than patching each policy separately
Work within GoFundMe’s established policy architecture and extend it: the definitions and thresholds, and the decision logic and order of operations that reviewers and automated systems apply. Apply and extend the substantive standard for what counts as sound, enforceable policy
Own the policy lifecycle end to end, including the criteria by which policy performance is measured
Write the policy proposals that get decisions made. Frame the question, the options, the tradeoffs, and the recommendation at the altitude the audience needs, including for executive review
Own policy calibration with the operations teams, and use what calibration, escalations, and appeals surface to evaluate and revise policy
Set and maintain the threshold for what requires policy judgment versus what the operations teams decide independently
Own the policy substance of appeals: the decision criteria applied, the standard for what makes an outcome defensible when challenged, and the loop that turns appeal and overturn data back into policy revision
Act as the primary policy point of contact for automation, detection, and ML partners. Translate policy criteria into detection requirements and hold the line on what the policy actually requires
Qualification
Required
8+ years of policy experience, with substantial ownership in one or more of fraud, scaled abuse, platform integrity, or identity and account risk
You have authored or substantially revised policies that were implemented at scale, managed the full lifecycle from problem identification through post-launch monitoring, and know what it takes to move a working document into a live enforcement workflow
You have experience operationalizing policy and calibrating its application across teams, including writing enforcement guidelines, reviewer training materials, and escalation criteria
You can write a policy that a reviewer applies consistently and a user understands, and that holds up when it is quoted back to you
You can explain a policy tradeoff to Legal and Comms, a scope decision to Product, and an enforcement change to Operations, each in terms that land with that audience
Preferred
Experience in content policy development
Experience at a fundraising, donations, crowdfunding, or nonprofit-adjacent platform, where the policy landscape spans content integrity and fraud risk simultaneously
Experience translating policy into detection requirements for automated systems, and using enforcement, appeal, and accuracy data to evaluate whether a policy is working
Benefits
Equity
Healthcare
Dental insurance
Vision insurance
Life insurance
401(k) saving program
Financial assistance for hybrid work
Financial assistance for family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning programs
Development programs
Recognition programs
Ongoing diversity, equity, and inclusion initiatives
Employee resource groups
Volunteering program
Company
GoFundMe
Online crowdfunding platform for people, causes, and charities.
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Accel,TCV
2015-07-02Series A
2014-04-01Series Unknown
Leadership Team
Steve Froehlich
Chief Customer Growth Officer
Recent News
2026-08-25
2026-08-08
Crunchbase News
2026-05-29
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