Point · 1 month ago
Operations Fulfillment Coordinator
Point is a company focused on making homeownership more valuable and accessible. The Operations Fulfillment Coordinator will manage high-volume pipelines, ensuring seamless document processing and compliance, while collaborating with various teams and stakeholders.
FinanceFinTechLendingReal EstateFinancial ServicesMortgageReal Estate Investment
Growth OpportunitiesNo H1B
Responsibilities
Place orders for diverse documentation, including title, appraisal, and insurance
Pre-screen and upload incoming documents to maintain pipeline accuracy
Manage professional communication with vendors and customers to facilitate timely processing
Analyze pending reports to forecast volume and manage workflow capacity
Escalate workflow bottlenecks and processing delays to senior leadership
Engage with clients proactively to resolve document delays and retrieve outstanding items
Collaborate cross-functionally to ensure adherence to departmental SLAs
Execute any additional administrative tasks as needed
Qualification
Required
Empathetic: You prioritize the homeowner experience and take pride in helping them achieve their goals
Proactive: You take initiative and ownership of your workflow
Clear Communicator: You demonstrate strong verbal and written clarity
Adaptable: You thrive in fast-paced, evolving environments and grasp new processes quickly
Resilient: You remain focused and composed when navigating challenges
Collaborative: You enjoy working with peers to refine processes and enhance the customer experience
Results-driven: You set high standards for yourself and strive to exceed your performance targets
Preferred
Extensive experience with Google Suite
Previous experience with title, appraisal, or insurance documentation
Benefits
Generous health benefits: comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
Unlimited paid time off; recharge with unlimited paid time off and 10 company holidays.
Flexible remote and onsite work: fully remote work and an in-person environment in the downtown Palo Alto, CA HQ.
Fully paid parental leave: supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends.
In states without PFL, Point offers up to 8 weeks of paid parental leave.
Employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
Equity: meaningful equity.
Financial wellness: 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
Extra work/life benefits: monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.
Company
Point
Home equity platform offering HEI and HELOC to homeowners.
Funding
Current Stage
Growth StageTotal Funding
$1.44BKey Investors
Blue OwlAtalaya CapitalWestCap
2026-07-16Debt Financing· $508.6M
2025-11-05Debt Financing· $390M
2025-06-05Debt Financing· $248.6M
Leadership Team
Eddie Lim
Co-Founder
Eoin Matthews
Cofounder
Recent News
2026-08-22
Montage Ventures
2026-08-08
Company data provided by crunchbase