Pittsburgh Winsupply - Fire Sprinklers & Fabrication · 1 month ago
IT Help Desk Specialist Level I
Pittsburgh Winsupply - Fire Sprinklers & Fabrication is looking for a motivated IT Help Desk Specialist Level I to provide exceptional technical support for TEAM RMS users. The role involves troubleshooting technical issues, supporting user onboarding, and maintaining IT equipment to ensure seamless day-to-day IT operations.
ConstructionConsultingIndustrialManufacturingLogisticsBuilding MaintenanceBuilding MaterialIndustrial ManufacturingPlastics and Rubber ManufacturingSupply Chain Management
No H1B
Responsibilities
Provide excellent and friendly technical support to local and remote end-users
Troubleshoot and resolve basic IT-related issues for laptops, printers, smartphones, and peripheral devices
Assist users with access to Office 365, VPN, multi-factor authentication, and other key applications
Serve as the on-site point of contact for the IT department, assisting with tasks that require local presence
Communicate effectively and proactively with the IT team to escalate issues, report progress, and ensure seamless alignment on operations
Collaborate with the HR and IT teams to provide IT onboarding for new hires, including setting up computers, desks, monitors, and printers, as well as basic end-user orientation for IT systems
Collaborate with the IT Operations team to document processes, contribute to the knowledge base, and create step-by-step guides or FAQs for common user issues
Maintain and manage an inventory of IT equipment, ensuring that all devices are tracked throughout their lifecycle
Prepare and ship equipment to team members or external vendors when required
Assist with administrative tasks in Microsoft Office 365 Entra ID, Defender and Exchange Admin Center under the guidance of the IT team
Qualification
Required
A strong sense of ownership and accountability, taking responsibility for every IT request from start to finish, ensuring it is resolved or handed off to the appropriate team member, with consistent follow-up as needed
Minimum of two years of IT support experience, or an equivalent combination of education and relevant experience
Proven experience in end user support and troubleshooting, including O365, Windows operating systems and an understanding of basic networking systems and protocols
A passion for technology and a desire to stay up-to-date with the latest industry trends
Interpersonal skills: effective communication, active listening, and providing excellent customer care
Strong ability to successfully multitask, easily adapt to changes, consistently maintain productivity, and efficiently manage time
Working knowledge of diagnostic utilities to effectively identify and resolve issues
A willingness to learn and adapt in a fast-paced environment
Ability to lift up to 35 pounds
Preferred
A+ certification preferred
Benefits
Company-sponsored medical, dental, and vision plan for employees and their dependents
401(k) participation and match after 1 month of continuous service
Wellness program
Learning development program
Life insurance
Long-term disability coverage
Charitable contribution matching
Volunteer time off
Employee assistance program
Accrued vacation time
Sick time
12 paid federal holidays
For team members based in the San Diego office, we provide daily catered meals
For team members based in the San Diego office, we provide weekly massages
For team members based in the San Diego office, an onsite fitness center
For team members based in the San Diego office, a fully stocked pantry
For team members based in the San Diego office, happy hours
For team members based in the San Diego office, free parking
Company
Pittsburgh Winsupply - Fire Sprinklers & Fabrication
Fire sprinkler supplies and custom pipe fabrication for contractors.
Funding
Current Stage
Early StageCompany data provided by crunchbase