UCLA Digital & Technology Solutions · 1 month ago
Senior Technology Consultant
UCLA Digital & Technology Solutions is seeking a Senior Technology Consultant to provide comprehensive technology support to the Anderson School of Management. The role involves resolving technical issues, supporting faculty and students, and managing technology solutions and upgrades.
Education Management
No H1B
Responsibilities
Provide technology support to about 400 Anderson School faculty and staff and 2000 students in various academic programs
Handle inquiries related to technology, such as video and web conferencing, classroom A/V equipment, learning management system, productivity and collaboration software, printers and etc
Perform hands-on support tasks, resolve technical problems, monitor service ticket system, classroom hotline, and email inboxes, operate A/V systems, and provide training and documentation to Anderson and guest users
Understand course objectives and technical requirements and provide consultation and support including setting up, configuring, testing, and troubleshooting computers, network, A/V equipment, and software systems in classrooms and other learning spaces for instructions, seminars, workshops, and conferences, as well as staff, faculty and student office and collaboration spaces across the Anderson complex
Research, evaluate, implement, deploy, and support technology solutions, as well as manage and participate in classroom and technology upgrade and roll-out projects, including for staff, faculty and student devices
Qualification
Required
Minimum three years of technical service experience
Strong customer service orientation and possess the ability to establish and maintain cooperative working relations with faculty, students, Anderson and ACIS staff, as well as vendors and suppliers
Demonstrated ability to handle the highest difficulty customer service situations calmly, courteously and efficiently
Skill in portraying to the user availability and approachability, patiently listening to the user's description of the problem, probing with knowledgeable questions, interpreting information to advise and guide the user to an effective solution
Demonstrated ability to communicate effectively in standard English, both written and verbally, to share information with co-workers and users and to explain details in a clear and concise manner
Self-motivating, able to work as part of a team sharing duties and responsibilities with peers, generating own assignments and completing them without supervisor involvement
Demonstrated ability to work under time constraints and competing requests for services, and to set priorities which accurately reflect the relative importance of job responsibilities
Demonstrated ability to learn new skills in response to a changing work environment and to expand the knowledge base on issues affecting the work-unit and the organization
Detailed knowledge of off-the-shelf PC and Mac software applications including Microsoft Office, web browser, video conferencing solutions, and email applications, as well as common hardware peripherals (setting up, integration and training)
Working knowledge of software installations and testing procedures for networked and single user systems for Anderson supported software
Demonstrated ability to troubleshoot hardware problems and replace parts as necessary
Working knowledge of mobile devices, operating systems (e.g. Android and iOS), and software applications, such as Office Mobile
Detailed knowledge of mobile devices and screen casting and connectivity issues
Demonstrated ability to anticipate and solve potential computer, network, and A/V system problems through running appropriate diagnostic programs
Demonstrated ability to program with APIs and in various programming languages to integrating systems and data
Demonstrated ability to employ logical methodology while troubleshooting technical problems
Detailed knowledge of projection equipment and audio/visual equipment, including microphone, video camera, speaker, and etc
Demonstrated ability to explain diagnostic and troubleshooting procedures to clients
Demonstrated ability to schedule, prioritize, and complete tasks in a fast-faced and demanding environment
Must be able to lift and move equipment weighing up to 30 pounds
Preferred
Familiarity with Anderson School faculty research and faculty/student instructional needs
Benefits
UC Benefit package (benefits that start on day one)
Company
UCLA Digital & Technology Solutions
University IT and digital technology services for UCLA.
Funding
Current Stage
Late StageCompany data provided by crunchbase