Saint Louis Zoo · 1 month ago
Audio Visual / Information Technology Technician
Saint Louis Zoo is seeking an Audio Visual / Information Technology Technician to provide frontline technical support at their Forest Park campus and WildCare Park. The role involves supporting end-user technology, audiovisual systems, and ensuring reliable technology for daily operations and special events.
Art & CreativeMuseums and Historical Sites
No H1B
Responsibilities
Provide first- and second-level technical support for desktop computers, laptops, tablets, printers, mobile devices, and peripherals
Install, configure, troubleshoot, and maintain Windows workstations and Microsoft 365 applications
Support ticketing, admissions, retail, restaurant, membership, and administrative technology
Deploy and maintain endpoint devices using enterprise management tools
Troubleshoot network connectivity issues including wired, wireless, and VPN access
Install software, perform hardware replacements, and maintain technology inventory
Assist with user onboarding, equipment deployment, and account provisioning
Escalate complex technical issues while documenting work performed in the IT service management system
Participate in preventative maintenance and technology lifecycle replacements
Support conference rooms, meeting spaces, digital classrooms, exhibit technology, and presentation systems
Set up and operate audiovisual equipment for meetings, executive presentations, educational programs, weddings, corporate events, donor functions, and public events
Troubleshoot projectors, displays, microphones, sound systems, video conferencing equipment, digital signage, and control systems
Assist with live event production including audio mixing, video playback, livestreams, and lighting support
Perform preventative maintenance on AV equipment and coordinate repairs
Support immersive guest technology and multimedia experiences
Assist with installation of new AV systems and technology upgrades
Deliver outstanding customer service to staff, volunteers, vendors, and guests
Respond to service requests within established service level objectives
Participate in rotating on-call, evening, weekend, and event support schedules
Maintain accurate documentation of systems, procedures, and technical issues
Follow cybersecurity, data privacy, and PCI compliance standards
Coordinate with Facilities, Guest Experience, Education, Security, Retail, Events, and other departments
Assist during emergency response, business continuity, and disaster recovery activities
Recommend process improvements and technology enhancements
Qualification
Required
Two or more years of experience supporting IT systems, AV systems, or both
Strong troubleshooting and customer service skills
Experience supporting Microsoft Windows and Microsoft 365
Familiarity with computer hardware, mobile devices, printers, and peripherals
Knowledge of audiovisual systems including displays, projectors, microphones, speakers, and video conferencing
Ability to lift up to 50 pounds and work on ladders when installing equipment
Valid driver's license with the ability to travel between Zoo campuses
All successful candidates for this position will be required to undergo a criminal background check
Preferred
Experience supporting Active Directory / Entra ID
Experience supporting digital signage platforms
Experience supporting POS systems
Experience supporting wireless networking
Experience supporting Q-SYS, BrightSign, or similar AV control systems
Experience supporting live events and attractions
Company
Saint Louis Zoo
Free zoo with animal care, conservation, research, education.
Funding
Current Stage
Late StageLeadership Team
Kirby Meyer
Chief Experience Officer
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