Constant Associates · 3 weeks ago
Associate II, QA/QC
CONSTANT is an award-winning emergency and crisis management firm dedicated to making the world a safer place through innovative and supportive work environments. The Associate II, QA/QC will lead quality reviews, ensure deliverables meet QA/QC and Section 508 accessibility standards, and support multi-workstream projects. The role also involves client communication, process improvement, mentorship, and fostering a collaborative team culture.
ConsultingHealthcarePublic SafetyHealth CareSecurity
Responsibilities
Conduct QA reviews for all deliverables to ensure compliance with client standards and Section 508 accessibility requirements
Identify common issues and thoughtfully communicate them to the project team to improve future deliverables
Collaborate with project team members to resolve quality issues and support continuous improvement in QA processes and tools
Complete review of deliverables with the goal of no quality-related revision requests from the client
Demonstrate fluency in leveraging approved technologies to support the QA/QC process
Manage and support multi‑workstream projects, ensuring high-quality outcomes aligned with client expectations, timelines, and budgets
Communicate proactively and professionally with clients and internal stakeholders to align expectations and maintain trust
Support a high standard of client satisfaction by ensuring timely, high-quality, and error-free work
Anticipate client needs and help shape project approaches that support long‑term client success
Develop and apply expertise in QA/QC methodologies, training development standards, and accessibility requirements
Contribute to the development of improved QA resources, templates, and best practices
Provide guidance, mentorship, and training to team members to improve quality performance
Set clear expectations, model professionalism, and foster a positive, collaborative team culture
Provide candid, timely, and supportive feedback
Practice emotional intelligence: listening to understand, adapting communication styles, and demonstrating respect for differing perspectives
Qualification
Required
Bachelor's degree or equivalent experience
Deep understanding of the 508-accessibility process and standards. This should include expertise in Microsoft and Adobe accessibility testing
Strong attention to detail, QA/QC mindset, and quality-focused review skills
Government contracting experience
5 years of relevant experience (instructional systems design, quality assurance, or related training development fields)
Excellent communication, writing, and collaboration skills
Must reside in one of the following states: AL, CA, DC, FL, GA, IL, IN, MD, MI, MO, NC, NJ, NM, NY, OH, PA, TN, TX, VA, WA
Proficiency in Adobe Pro and MS 365 suite
Experience with e-Learning authoring tools, such as Articulate 360
Preferred
Experience working with federal government clients
DHS Trusted Tester certification
Benefits
Meaningful work on a high-performing team
Opportunities to grow with a rapidly expanding company
Welcoming, collaborative, and flexible work environment
Healthcare
Retirement plans
Bonuses based on company and individual performance
Flexible paid time off
Company
Constant Associates
Emergency management and resilience consultancy.
Funding
Current Stage
Early StageLeadership Team
Michelle Constant
Chief Executive Officer
Company data provided by crunchbase