CHEP · 3 weeks ago
Human Resources Business Partner - Supply Chain Operations
CHEP, a Brambles company, is seeking a seasoned Human Resources Business Partner to support Service Center Operations across the United States. The role provides expert guidance on complex employee relations matters, safety and risk management, workforce planning, compliance, and people strategy while partnering with frontline and regional leaders to build safe, engaged, and high-performing teams.
Outsourcing
Hiring Manager
Melanie Rampersad
Responsibilities
Partner with business leaders and HRBPs to implement people and organizational solutions that drive business performance and employee engagement
Serve as the first point of contact for employees on HR-related queries, collaborating with the HR Operations team for seamless service delivery
Build and maintain relationships with leaders, providing coaching and influencing on key people-related matters to enhance team performance and development
Support leaders in the development of their teams, focusing on capability enhancement, engagement, and succession planning
Oversee the employee lifecycle, from talent acquisition through to retirement, ensuring adherence to processes and procedures in collaboration with the broader HR team
Provide guidance on organizational design and workforce planning, supporting talent management, succession planning, and workforce modelling efforts
Proactively manage and resolve employee relations issues, conducting investigations and ensuring a fair and compliant resolution process
Lead complex employee relations matters, including investigations, disciplinary actions, and terminations, ensuring fairness, consistency, and compliance
Act as a trusted advisor to Service Center leadership on high-risk ER and workforce issues
Identify ER trends and partner with operations to proactively mitigate risk and improve workforce stability
Ensure adherence to Brambles Code of Conduct, policies, and employment law requirements
Champion CHEP’s Zero Harm safety culture, ensuring alignment between people practices and safe behaviors
Reinforce safety accountability at all leadership levels
Support incident reviews where people factors are involved
Embed safety into performance management, onboarding, and leadership routines
Promote a culture of psychological safety, respect, and inclusion across frontline teams
Partner with Service Center leaders to align people strategies with operational performance (productivity, retention, engagement)
Coach leaders on:
• Performance management
• Workforce planning in shift-based environments
• Leadership effectiveness and team engagement
Support organizational changes and transformation initiatives in assigned region or area
Drive initiatives to improve employee engagement, retention, and culture in frontline environments
Support high-volume, hourly workforce strategies, ensuring a strong employee experience across sites
Partner with leaders to build inclusive, high-performing teams
Ensure consistent application of HR policies and practices in assigned region or area across all Service Centers
Partner with Legal and HR Centers of Excellence to manage labor risk and regulatory compliance
Maintain strong governance and documentation standards for ER matters
Support execution of enterprise HR processes including:
• Performance and talent cycles
• Workforce planning
• Compensation and rewards programs
Partner cross-functionally with Talent Acquisition, Learning, Safety, and Rewards teams
Qualification
Required
7+ years of progressive HR experience, with deep specialization in Employee Relations
Demonstrated experience supporting multi-site, operational, manufacturing, or service center environments
Strong track record managing complex, high-risk ER cases and investigations
Deep understanding of employment law, ER best practices, and compliance frameworks
Strong coaching and influencing skills with frontline and senior leaders
Ability to operate independently in a geographically dispersed, fast-paced environment
Data-driven mindset; ability to identify trends and translate into actionable insights
High resilience, sound judgment, and ability to navigate ambiguity
Bachelor's degree in HR, Business, or related field required
Travel: Up to 50% across the Service Center network
Work Model: Hybrid—combination of remote work and on-site presence
Preferred
Candidates located in the Eastern Time Zone or on the U.S. East Coast are strongly preferred
Experience partnering with operations in safety-critical environments preferred
HR certification (PHR, SPHR, SHRM-CP/SCP) preferred
Location: Eastern Time Zone preferred
Benefits
Annual Bonus Plan
Benefits available on Day 1
401(k) with company match
Company-paid vision insurance
Company-paid short-term disability insurance
Company-paid life insurance
Tuition reimbursement
Parental leave
Childcare assistance
Profit sharing
Hybrid work model combining remote work and on-site presence
Company
CHEP
Global pallet, crate and container pooling logistics provider.
Funding
Current Stage
Late StageTotal Funding
unknown2016-11-02Acquired
Leadership Team
Adrienne N.
Talent Acquisition Partner
Derek Ishler
Finance Business Partner, Automotive
Company data provided by crunchbase