Maze · 3 weeks ago
Research Operations Program Manager | Remote (US, EST/CST Time Zone)
Maze is a user research platform that helps companies build better products faster by making user insights available throughout product development. The Research Operations Program Manager will build and scale research recruitment operations, manage panel vendor relationships and customer recruitment orders, and improve the processes, tools, and strategy supporting Maze’s recruitment business.
Big DataElectronicsSaaSSoftwareAnalyticsComputerProduct DesignProduct ResearchUsability Testing
Growth OpportunitiesH1B Sponsor Likely
Responsibilities
Own relationships with our panel vendors, assessing performance across quality and fulfillment to determine how we prioritize and route orders
Onboard new panel vendors based on business needs, including running due diligence to ensure quality and compatibility
Review and interpret customer recruitment requirements and assess feasibility
Place and manage orders across our network of panel vendors
Monitor order progress and fulfillment, proactively identifying and flagging issues or delays
Troubleshoot common fulfillment challenges, including low incidence rates and screener drop-off, and escalate when needed
Build end-to-end processes that improve the efficiency and scalability of our operating model
Partner with Product and Engineering to help shape and build the internal tools that support our operations
Bring operational insights into decisions around our product roadmap and pricing
Develop customer-facing materials that make our recruitment offering easy to understand and use
Take on additional areas of ownership as the business grows, based on your strengths and interests
Qualification
Required
• You have 3+ years of experience in operations, consulting, research operations, UX research, or market research
• You've worked in fast paced, ambiguous environments and have experience taking projects from strategy through implementation
• You're scrappy and resourceful, and comfortable figuring things out as you go
• You have strong attention to detail and can manage multiple moving pieces without losing sight of the customer experience
• You're a strong collaborator who can work effectively with a wide range of internal and external stakeholders and keep projects moving forward
• You're an exceptional communicator who can deliver recommendations clearly and concisely to customers
• You're comfortable presenting to both technical and executive audiences, whether through presentations, demos, or more informal discussions
• You're a high-energy team player with a strong track record of building collaborative relationships across an organization
Preferred
• Experience working at a high-growth B2B SaaS company
• Experience in Market Research or UX Research
• Experience working in a remote environment
Benefits
Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage. If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!
$1,500 remote work setup fund to ensure you can set up a productive work space
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year
SWAG, we have some really cool swag
Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
Company
Maze
User research and testing platform for customer insights.
H1B Sponsorship
Maze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Engineering and Development
Trends of Total Sponsorships
*2024 (2)
Funding
Current Stage
Growth StageTotal Funding
$57.47MKey Investors
FelicisEmergence CapitalAmplify Partners
2022-06-09Series B· $40M
2021-02-25Series A· $15M
2020-01-20Seed· $2M
Leadership Team
Jonathan Widawski
Founder
Thomas Mary
Founder
Recent News
2026-05-01
Emcap.com
2026-04-28
2026-04-27
Company data provided by crunchbase