OCHIN, Inc. · 1 week ago
EPIC APPRENTICE FACILITATOR - CLINICALLY ORIENTATED EPIC APPLICATIONS
OCHIN is a nonprofit health care innovation organization supporting provider networks and underserved communities with clinical insights and tailored technologies. The Epic Analyst Apprentice Training Facilitator coaches apprentices developing into analysts for clinically oriented Epic applications, reinforcing formal training through applied practice, technical review, and learner support. The role also provides people leadership, readiness assessment, and coordination with trainers, operational leaders, and subject matter experts.
HealthcareNon ProfitHealth Care
Responsibilities
Coach apprentices as they complete Epic certification, proficiency, operational end-user training, customer service training, JIRA responsiveness training, and application-specific learning activities
Translate formal curriculum into applied build and configuration capability by helping apprentices understand how clinical workflows, member needs, and OCHIN standards influence system design decisions
Support apprentices in full-cycle revenue cycle applications, including EpicCare Ambulatory, Bugsy, Stork, Long-Term Care, Anesthesia, ASAP, and OpTime
Provide technical leadership for apprentice-appropriate service catalog work, including ticket review, troubleshooting guidance, escalation support, documentation coaching, and readiness assessment
Partner with formal trainers, operational leaders, Help Desk supervisors, MCT supervisors, mentors, and application subject matter experts to ensure apprentices receive coordinated support across the full learning journey
Help apprentices develop sound build habits, including use of documented standards, peer review, testing discipline, clear documentation, and awareness of downstream impacts across the Epic ecosystem
Serve as a people leader and coach by setting expectations, monitoring progress, removing barriers, providing feedback, and supporting apprentice engagement and retention
Contribute to phase-gate readiness conversations by providing evidence of technical growth, quality, productivity, professional behaviors, and readiness for increasing levels of responsibility
Identify common learning gaps and partner with Learning teams to improve job aids, simulations, coaching materials, standard work, and applied practice opportunities
Qualification
Required
Epic certification and 5 years of hands-on build experience in relevant clinically oriented applications, including Epic certifications and hands-on build experience in relevant clinically oriented applications, including Clinical Epic Applications - (EpicCare Inpatient, EpicCare Ambulatory, Bugsy, Stork, Long-Term Care, Anesthesia, OpTime, and ASAP)
Demonstrated experience coaching, teaching, training, or mentoring technical teams, analysts, apprentices, or early-career staff
Strong understanding of Epic build and configuration principles, revenue cycle support workflows, testing practices, documentation expectations, and support escalation processes
Ability to connect technical configuration decisions to patient access, billing, reimbursement, eligibility, referrals, estimates, member operations, and business outcomes
Experience providing constructive feedback, assessing learner readiness, and supporting development plans for technical staff
Strong communication, facilitation, collaboration, and relationship-building skills
Preferred
Operational experience in relevant patient access, scheduling, registration, referrals, estimates, eligibility, billing, claims, reimbursement, or revenue cycle settings
Experience supporting apprentices, interns, analysts, super users, trainers, or operational teams through structured development programs
Experience contributing to learning materials, job aids, build checklists, peer review tools, or readiness rubrics
Experience supporting cross-application revenue cycle workflows and helping technical teams understand the end-to-end impact of configuration decisions
Benefits
OCHIN is a 100% remote organization
Employees work remotely from home
Company
OCHIN, Inc.
Nonprofit health IT and EHR solutions provider.
Funding
Current Stage
Late StageLeadership Team
Abby Sears
President & CEO
Brenda Garske
Chief Financial Officer
Recent News
2026-03-17
American Health Information Management Association (AHIMA)
2025-04-28
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