Pure Storage · 1 week ago
Subscription Services Operations Specialist
Everpure, formerly Pure Storage, is a data platform company serving the technology and artificial intelligence ecosystem. The Subscription Services Operations Specialist supports renewal operations by validating subscription opportunities, managing renewal pipelines, coordinating with sales and finance teams, and improving reporting and compliance processes.
Cloud ComputingBig DataEnterprise SoftwareData Storage
Comp. & BenefitsH1B Sponsor Likely
Responsibilities
Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process
Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment
Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner
Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term
Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
Effectively communicate company messages, value propositions, etc. verbally and in writing
Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data
Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle
Accurately confirm and quote all subscription renewal opportunities for assigned territory
Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3
Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools
Fulfills installed base requests for field
Accountable for data related projects that help improve the Renewal reporting
Qualification
Required
2+ years experience in sales operations and or contract administration
Solid Salesforce aptitude
Ability to organize and prioritize activities
Strong oral and written communication skills
Organizational and follow up skills, problem solving and analytical skills
Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision
Preferred
Inventory/installed base management experience is a plus
Benefits
This role may be eligible for incentive pay and/or equity.
Flexible time off
Wellness resources
Company-sponsored team events
We give you the space and support to grow along with us and to contribute to something meaningful.
Employee Resource Groups
Company
Pure Storage
Enterprise data storage platform for cloud management.
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
36%
Represents job field similar to this job
Customer Service and Support
Engineering and Development
Product Management
Marketing
Accounting and Finance
Management and Executive
Human Resources
Trends of Total Sponsorships
*2026 (106)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceTiger Global Management,T. Rowe PriceIndex Ventures
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Michael Cornwell
CTO - Americas
Andy Martin
Vice President & General Manager, Americas Sales
Recent News
2026-09-30
Company data provided by crunchbase