GoFasti · 6 hours ago

712 - Customer Success Manager

United States

Full-time

Remote

Mid Level

$2,000/mo - $3,500/mo

3+ years exp

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Responsibilities

Client Support: You will be the primary point of contact for all client communications and provide Tier 1 support.

Strengthening Client Relationships: Through onboarding and Quarterly Business Reviews, you will foster enduring relationships with brands and agencies - helping them realize the full potential of Intentwise Ad Optimizer, Intentwise Analytics Cloud, and Intentwise Explore (AMC).

Collaborate with Sales, Product, and Engineering teams to address and resolve issues, ensuring seamless operations for our clients.

Product Updates and Roadmap Communication: Your role includes educating clients about the Company's roadmap and offering insights into upcoming developments that can further enhance their strategies.

Onboarding and Training Sessions: You will lead onboarding sessions for new and existing clients, understanding their goals and ensuring they are well-versed in extracting maximum value from our suite of tools.

Industry Expertise: Staying at the forefront of Amazon and marketplace domain advancements, such as new APIs, updates to ads, and other relevant and up-to-date insights.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAmazon AdsClient Relationship ManagementIntentwiseProficient in EnglishProactive Learning