29 applicants

Company

Sinch · 6 hours ago

911 Technical Analyst

United States

Full-time

Remote

Mid Level

$75K/yr - $95K/yr

3+ years exp

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H1B Sponsor Likely

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Responsibilities

Provide technical expertise on the operation of Sinch's internal 9-1-1 systems including validation and provisioning processes

Manage all data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG

Troubleshoot 9-1-1 call routing and data delivery issues. Work with internal teams and external parties to identify root cause and resolution.

Review utilization reports to identify issues

Investigate errors using online systems and log files and work with existing teams to resolve

Document processes and identify areas of improvement

This position will have rotational on-call support responsibility in the case of critical 9-1-1 incidents

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

9-1-1 VoIPWireless call routingNext Generation 9-1-1PIDF-LO solutionsTelematics 9-1-1 solutions9-1-1 incident managementData managementAgile scrumTechnical writing

Required

3+ years' experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services strongly preferred

Diligent attention to detail, strong organizational skills, and ability to quickly move between topics/situations in a fast-paced environment

Skilled in communicating issues, impacts, and corrective actions to internal and external representatives

Ability to digest and communicate both technical and business information in verbal and written form

Bachelor's Degree or equivalent work experience

Preferred

Technical understanding of VoIP and Wireless 9-1-1 solutions and operations

Technical understanding of Next Generation 9-1-1 solutions and operations

PIDF-LO and Telematics 9-1-1 solutions

9-1-1 incident management

Agile scrum project development

Solid technical writing ability

Benefits

Comprehensive market competitive medical, dental, and vision plans

Free virtual counseling resources through our global Employee Assistance Program

Roth and Pre-tax 401(k) options including an employer match for all participants

Generous paid time off program

Paid parental leave and family planning support

Flexible remote work offerings

Paid time off to support a volunteer program of your choice

Company

Sinch

Glassdoor

3.7

Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement.

Founded in 2008

Stockholm, Stockholms Lan, SWE

1001-5000 employees

https://www.sinch.com

H1B Sponsorship

Sinch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (1)

2021 (5)

2020 (1)