InStride · 3 hours ago

Academic Partner Success Manager

LA Metro Area

Full-time

Remote

Mid Level

$85K/yr - $105K/yr

4+ years exp

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Continuing EducationE-Learning

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Responsibilities

Serve as a trusted consultant for our academic partners, collaborating with internal teams and external stakeholders to drive enrollments and deliver value.

Lead the management of data integrity and program maintenance for your academic partnerships, ensuring accurate and timely reporting.

Oversee new university implementations in partnership with the Implementations team, troubleshooting any challenges along the way.

Build and maintain strong relationships through regular meetings, data presentations, and strategic discussions with both university and corporate partners.

Monitor and report performance metrics, leveraging insights to improve academic partnership strategies.

Collaborate with the Product team to manage highly detailed, time-sensitive program integrations and data exchanges within the InStride platform.

Foster collaboration across Learner Success, Marketing, Engineering, and Product teams to drive success for your portfolio of academic partners.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Ed Tech Customer SuccessEnrollment ManagementSalesConsultingOperational EfficiencyHigher Education ExpertiseStrategic Attention to DetailData ManagementPerformance Monitoring

Required

4+ years of experience in ed tech customer success, enrollment management, sales, or consulting

Identify opportunities to enhance workflows and processes, driving improvements that increase productivity and streamline operations

Embrace a mindset of continuous improvement, seeking new ways to innovate and refine processes that deliver better results

Apply knowledge of the higher education landscape (e.g., financial aid, enrollment, student success) to support academic partners

Present data and complex information effectively to both internal and external audiences, ensuring alignment and understanding

Manage multiple priorities while maintaining a focus on accuracy and aligning your work with broader organizational goals

Tackle challenges with a proactive and adaptable approach, thriving in fast-paced, ever-changing contexts

Establish and nurture strong partnerships with universities, corporate clients, and internal teams, ensuring effective collaboration and communication across all stakeholders

Open to traveling up to 30% to maintain and grow academic partnerships while staying flexible in the face of changing needs

Motivated by a mission to create social impact through education, combining business success with meaningful contributions to society