Brave Health · 19 hours ago

Access Counselor (Remote) - Bilingual Spanish Speaking

Florida, United States

Full-time

Remote

Entry Level

1+ years exp

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Insider Connection @Brave Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Answer incoming calls and SMS’s from patients as well as clinicians.

Assist in fielding voicemails and e-mails.

Register and maintain accurate and complete patient charts by obtaining, documenting, and updating demographic and insurance information.

Schedule patient appointments for new patient BPS assessments, medication management, and intake information

Verify patient insurance to confirm eligibility for Brave services

Assist patients with minor questions and troubleshooting to ensure a seamless virtual care delivery process

Step in as needed to provide administrative support throughout the patient journey

Resolve problems and fulfill caller requests by clarifying desired information; research and explore alternative solutions, implement solution; escalate unresolved problems as needed

Coordination with other departments and/or teams as needed

Support the outreach team with outreaching patients under direction of supervisors.

Other duties as assigned

Qualification

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Patient-facing experienceCustomer service skillsSpanish-speakingCall center experienceGoogle applicationsElectronic health recordsCalm demeanor