Team Velocity · 3 hours ago

Account Coordinator | FordDirect

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®

Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications

Participate in and document Client meeting discussions and conference calls

Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes

Assist with resolving Client questions and needs in a timely manner

Work to problem-solve production issues and errors; escalate issues, as needed

Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results

Problem solve production issues and resolve in a timely manner

Update and maintain Clients’ Consumer Portal(s)

Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln)

Support Account Management team with additional tasks, as needed

Work ahead on client deliverables; •what you know in advance, do in advance•

Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities

Be a positive, proactive, and productive brand team member

Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market

Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies

Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients

Continually seek ways to add value to the Client / Agency relationship

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Integrated marketing strategiesDigital marketingAutomotive industry knowledgeMicrosoft OfficeAgency experienceFlexibility under pressureExceptional communication skills