Be an early applicantLess than 25 applicantsPosted by Agency

Company

AHEAD · 4 hours ago

Account Coordinator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Cloud ComputingInformation Technology

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking

Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows:

Meet with warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers

Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines

Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders

Collaborate with Product Engineering department to resolve engineering change request orders as follows:

Analyze customer requests to ensure Engineering has all the information needed to complete requests.

Facilitate and mediate timely execution of successful communications between Product Engineers, Account Managers, and external customers

Partner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedback

Identify customer order process improvement opportunities, report them out to customers, and

Collaborate with customers to update their external workflows to achieve future error-free order submissions

Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal

Perform other related duties as assigned and required by Customer Service Manager

Qualification

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Sales OperationsCustomer Order ManagementERP SystemsSales Environment ExperienceIT-related ExperiencePressure Management

Required

Ability to become a trusted partner to external clients, resulting in increased revenue

Ability to understand/analyze client needs and link them to company offerings

Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner

Strong verbal and written communication skills

Ability to easily build rapport at all levels with both internal and external clients

High level of attention to detail and exceptional organizational skills

Excellent time management and multi-tasking skills

Ability to adapt and react to quick changes

Ability to work independently on projects

Ability to work effectively and efficiently under pressure

Associate degree required

Minimum of two years’ experience working in a high volume, fast-paced sales environment required

Minimum of two years’ experience in a sales operation's specialist role required

Preferred

Bachelor's degree preferred

Two years spent with an IT-related/IT manufacturing-related business preferred

Benefits

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Company

AHEAD

Glassdoor

4.2

AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery model.

Founded in 2007

Chicago, Illinois, USA

1,001-5,000 employees

https://www.ahead.com

H1B Sponsorship

AHEAD has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (16)

2022 (20)

2021 (25)

2020 (1)