198 applicantsPosted by Agency

Company

Howdy.com · 3 hours ago

Account Director - Director of Client Experience

Denver, CO

Full-time

Remote

Director/Executive

$100K/yr - $120K/yr

7+ years exp

Maximize your interview chances

EmploymentHuman Resources

Growth Opportunities

Insider Connection @Howdy.com

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Own and grow key client relationships, ensuring alignment with their strategic goals and positioning Howdy as an indispensable partner.

Develop and present innovative, personalized marketing strategies to drive account expansion, including upselling and cross-selling opportunities.

Collaborate with clients to uncover unspoken needs and deliver solutions that exceed expectations.

Regularly track and report on account growth, renewal pipelines, and client satisfaction metrics, ensuring alignment with revenue goals.

Lead and mentor Project Managers, fostering a culture of ownership, innovation, and high performance.

Ensure team alignment with Howdy’s strategic goals, client deliverables, and overall company vision.

Empower team members to contribute to problem-solving and client engagement, while providing guidance and accountability on complex challenges.

Collaborate with the Creative Director to deliver innovative and impactful campaigns that align with client and company goals.

Drive account growth to meet or exceed revenue targets, contributing directly to Howdy’s bottom-line success.

Oversee project budgets, ensuring profitability while maintaining exceptional quality and service standards.

Monitor financial and operational KPIs, using insights to adjust strategies, allocate resources, and optimize client outcomes.

Act as a senior problem-solver, swiftly addressing escalated client issues and implementing proactive solutions.

Continuously evaluate and improve Howdy’s client experience processes, tools, and strategies to stay ahead of industry trends.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementClient Relationship BuildingRevenue ExpansionTeam DevelopmentB2B Environment Experience

Required

Proven Leadership: 7+ years in account management or client services, with a demonstrated ability to lead teams and grow revenue in a B2B environment.

Strategic Mindset: A track record of developing and executing account growth strategies that drive measurable results.

Client-Centric Expertise: Exceptional relationship-building skills with senior-level stakeholders, coupled with the ability to anticipate and solve complex client challenges.

Revenue Focus: Experience driving account expansion and achieving revenue targets, with a deep understanding of financial metrics and profitability.

Team Development: Strong mentoring and coaching skills, with a passion for developing high-performing teams.

Analytical and Data-Driven: Proficiency in analyzing performance data to inform strategies and optimize outcomes.

Exceptional Communication: Strong verbal and written communication skills, with the ability to inspire confidence and influence stakeholders.

Adaptability and Innovation: A creative problem-solver who thrives in a dynamic environment and consistently delivers fresh ideas for client engagement.

Benefits

Paid Time Off (PTO): + 2 weeks of paid vacation upon hire, with an additional 2 days earned each year.

Wellness Days: + Unlimited sick leave to accommodate personal or family health issues, mental health needs, or other urgent life events. Transparency + communication are key!

Company Holidays: + 15 observed holidays including New Year's Day, MLK Day, Howdy Day (April 19th), Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, and NYE. + Summer Fridays (half-day every other Friday from June to August).

Flex Days: + Office closure between Christmas and New Year's Day, with expected availability for client and time-sensitive needs.

New Parent Leave: + 6 weeks of PTO for the birth, adoption, or fostering of a new child. + Additional 2 weeks of transition time.

Health and Dental Insurance: + Health insurance: 75% of employee’s premium covered by employer. + Dental insurance: 50% of employee’s premium covered by employer.

Lagniappe Days: + Quarterly benefit of $150 and an additional day off to use for personal care, such as massages, car detailing, house cleaning, professional organizing, spa days, or staycations.