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Company

Original Job Post

Critical Mass · 2 days ago

Account Director

New York, United States

Full-time

Onsite

Director

$130K/yr - $150K/yr

5+ years exp

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Responsibilities

Strategically guide clients and cultivate relationships for project excellence

Lead both internal and client teams with finesse

Precisely manage account revenue and drive organic growth

Deliver metrics on relationship quality and product satisfaction

Ensure accurate and effective implementation of Statements of Work

Foster relationships across teams and departments, while mentoring and leading project teams

Define and implement best practices at the business unit level

Contribute to the overall development of the Client Services department

Collaborate cross-functionally with creative and strategy teams, as well as with partner agencies

Qualification

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Account managementManagerial experienceProject managementUser-centric design principlesIntegrated agency team structureStrategic account plansRoadmapsFinancial acumenCPG industry familiarityAnalytics expertiseLearn methodologiesProblem-solvingHard-workingQuick decision-making negotiationCommunicationOrganizational skills

Required

5-7 years of Account Management experience in an Advertising/Digital Marketing agency, with at least 3 years of managerial experience

A solid track record of handling complex projects and clients, with a fastidious attention to detail and ability to work across multiple concurrent workstreams

Deep understanding of user-centric digital product design principles, inclusive of user journeys

Experience working within an Integrated Agency Team (IAT) structure

Proven experience in formulating and executing strategic account plans and roadmaps

Quick decision-making abilities and adeptness at implementing solutions

Strong negotiation, communication, writing, and organizational skills with meticulous attention to detail

Proven ability to manage to defined Scopes of Work, with strong financial acumen

Comprehensive understanding of project management

Familiarity with CPG industry; preference for experience in heavily regulated categories

Expertise in analytics, including test and learn methodologies

Benefits

Global maternity and parental leave

Competitive benefits packages

Vacation, compassionate leave, wellness days, and flex days

Access to online services for families and new parents

Extensive winter holiday office closures

Summer Fridays (off at 3:00 PM local time every Friday)

Diversity and Inclusion Board with 15 affinity groups

Enterprise-wide employee discounts

Company

Critical Mass

Glassdoor

3.4

Critical Mass is a digital experience design agency with a relentless focus on the customer.

Founded in 1996

Calgary, Alberta, CAN

1,001-5,000 employees

http://www.criticalmass.com/

H1B Sponsorship

Critical Mass has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2021 (1)