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Company

Protopia · 5 hours ago

Account Director

United States

Full-time

Remote

Senior Level

5+ years exp

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Hiring Manager

Max Leisten

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Responsibilities

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude

Provide proactive strategy to ensure customers are leveraging Protopia effectively and finding value in our services

Work closely with Team Protopia to ensure an exceptional customer experience and take care of any customer issues

Be a customer advocate while capturing customer feedback and reporting requests to our engineering team

Efficiently manage time to focus on essential activities to maximize customer satisfaction, account renewal, and account growth

Develop and share best practices with team members to help us innovate and be the very best partner to our customers

Qualification

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Higher Education ExperienceCustomer Relationship ManagementProject ManagementWeb Applications

Required

5 years in advancement, alumni engagement, career services, or student affairs at a four-year private or public university

Bachelor's degree

Exceptional written and verbal communication skills

Confident, high energy, self-motivated and a true team player

Experience working with senior and executive level customer contacts

Demonstrated ability and desire to work and excel in a fast-paced environment

Excellent multitasking and project management skills

Understanding of Internet and web applications with a desire learn new technologies

Well-organized, with high attention to detail and ability to prioritize

Strong analytical skills

Company

Protopia

Seamless and smart artificial intelligence technology that scales alumni and donor engagement at some of the most-innovative institutions in the world.

Founded in 2016

Cary, North Carolina, USA

2-10 employees