Arcadia · 1 day ago

Account Executive

United States

Full-time

Remote

Mid Level

3+ years exp

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Hiring Manager

Anderson Centeno

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Responsibilities

Serve as the primary account management representative for a portfolio of customers valued at $3-$5M in total annual revenue.

Develop and maintain long-term partnerships with customers to ensure the adoption of Arcadia as their population health platform.

Conduct routine and scheduled strategic planning sessions with customers, tracking progress and key milestones in an account plan for each customer.

Identify and develop growth opportunities within accounts, including new connectors/data sources, Arcadia Insights engagements, Life Sciences program participation, and new modules.

Track and report on revenue metrics for client accounts, ensuring targets are met or exceeded.

Develop strategies to grow revenue within existing accounts through upselling and cross-selling.

Accountable for customer Net Promoter Score (NPS), product adoption, reference=ability, and overall satisfaction.

Responsible for contract renewal linked to these satisfaction indicators.

Act as a conduit between Arcadia and the customer, supporting engagement and communication on key partnership opportunities, such as presentations/webinars, Aggregate, KLAS ratings, Life Sciences program, and value-based care strategic planning.

Use data and analytics to inform account strategies and decisions.

Create detailed reports on account performance and present them to senior management.

Establish and lead customer governance structures.

Provide value-based care expertise to customers and internal resources.

Work individually on the above tasks while maintaining communication and shared understanding with Implementation Managers and Customer Success Managers assigned to the customer’s account.

Manage the partnership using tools such as Salesforce CRM, Box, Confluence, etc.

Qualification

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Account ManagementValue-Based Care ExpertiseData AnalysisP&L ManagementCustomer Engagement StrategiesSalesforce CRMProject ManagementEHR DataClaims DataTableauQlikViewSQLMicrosoft PowerPointMicrosoft ExcelMicrosoft Word

Required

Bachelor’s degree required.

At least 3-5 years in healthcare, ideally in value-based care or healthcare technology; hands-on experience with P&L management, customer engagement strategies, project management principles, tools, and methods; ability to effectively identify and mitigate project- and account-level risks.

Ability to travel approximately 30%.

Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc.

Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders.