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Company

BizIQ - Smart Growth Marketing · 1 day ago

Account Manager, Digital Marketing

Phoenix, AZ

Full-time

Remote

Entry, Mid Level

$45K/yr - $58K/yr

2+ years exp

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Responsibilities

Account Management including, but not limited to, serving as the primary point of contact for clients and managing their accounts, handling any updates, changes, or inquiries that may arise, while also monitoring account performance and identifying opportunities for improvement or growth.

Regularly monitor and analyze clients’ digital marketing performance, including metrics such as website traffic, social media engagement, and conversion rates. Provide recommendations for optimization and improvement based on these insights.

Project coordination with internal teams, such as marketing, design, and content creation, to ensure client projects are executed efficiently and effectively.

Develop and maintain strong relationships with clients to ensure their ongoing satisfaction and to better understand their needs and business goals.

Communicate regularly with clients through phone calls, emails, and meetings, providing updates and addressing any concerns.

Address and resolve any client issues or complaints, coordinating with internal teams as needed to provide timely and effective solutions. Escalate critical issues to management when necessary.

Proactively work to retain clients by ensuring their satisfaction with the company's services and addressing any potential issues before they escalate. Identify opportunities for upselling additional services or products that could benefit clients' business goals.

Qualification

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Digital MarketingGoogle AnalyticsGoogle AdWordsClient RetentionSEOSEMSocial Media MarketingEmail MarketingCRM ToolsProject ManagementMetrics-Driven ExperienceNegotiation Tactics

Required

2-4 years of experience in an account manager or client-facing role, preferably within the digital marketing industry, for example in SEO, SEM, social media, and email marketing.

1+ years experience with Google Suite and CRM tools such as, or similar, to Zoho, Monday or HubSpot.

1+ year experience in a metrics-driven organization, with a focus on upselling and maintaining client retention goals. (Our quarterly retention targets are 97%).

Understanding of Digital Marketing and local SEO practices, preferably with proficiency in Google Analytics & Google Adwords.

Basic understanding of local search ranking factors is recommended.

Effective in understanding and discussing small business online marketing goals, and providing effective strategies to achieve those objectives.

Must possess exceptional project management skills, be highly organized and detail-oriented, and have the ability to work well under pressure.

Excellent verbal communication and ability to express ideas, instructions, and feedback effectively and clearly. This includes being able to articulate complex concepts in a simple, understandable manner.

Excellent written communication, including ability to write clear and concise emails, reports, proposals, and other forms of written communication. This includes using proper grammar, punctuation, and formatting.

Familiarity with negotiating tactics with clients or vendors to achieve mutually beneficial agreements, particularly in the local SEO landscape.

Exceptional at implementing strategic plans to meet retention goals, ensuring client satisfaction and preventing churn through proactive account actions and exceptional service delivery.

Preferred

Google Analytics/AdWords Certification is a big plus.

Bachelor’s degree in business, marketing, or a related field is a plus.

Benefits

Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more.

Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays.

Retirement Savings: 401K.

Parental leave: Inclusive and supportive parental leave policy.

Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.

Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required.