40 applicants

Company

Ford Motor Company · 3 hours ago

Account Manager, Ford Pro

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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AutomotiveAutonomous Vehicles

No H1B

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Responsibilities

You will foster strong relationships with key client executives, serving as their primary point of contact and ensuring the delivery of their technical and operational needs to drive high customer satisfaction.

Stay current with new Ford Pro systems, policies, and procedures to support client inquiries.

Provide the management team with insights into how customers use the fleet programs. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.

Escalate customer concerns and maintain customer open issues tracking and drive to resolution.

Assist with the launch of new Ford Pro and Ford Pro Intelligence product offerings with existing fleet customers

Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.

Serve as a trusted advisor with key accounts, customer stakeholders and executive sponsors to develop a true partnership relationship.

Develop customers account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishing a clear action plan for success.

You will develop and implement a comprehensive client success strategy that aligns with Ford Pro’s business objectives.

This strategy will focus on increasing client adoption, retention, and growth, while maximizing the value clients receive from our solutions.

You will manage a client portfolio, retaining and growing client revenue, to achieve annual growth.

Grow sales, and profitability through proactive management of assigned customers’ relationships by selling solutions (products or services) into your assigned existing accounts being responsible to identify opportunities as well as bring them to closure.

Manage contract renewals and extensions

You will work with client onboarding, implementation, and ongoing support to ensure client adoption and satisfaction.

You'll establish a framework to measure key performance indicators (KPIs) and demonstrate the value delivered to clients.

Assist customers with maximizing the value they receive from the products and services delivered.

Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fleet account managementCustomer SuccessAccount ManagementMicrosoft ExcelSalesforceData analysis

Required

Prior Fleet account management/sales experience

Prior experience working with Dealers and/or Commercial Fleet customers

Ability to provide problem-solving, analysis, and critical thinking

Experience working with 3rd party suppliers

Adept user of Microsoft Office, especially Microsoft Excel

Familiarity with Salesforce

Bachelor's degree

10+ years in Customer Success and Account Management

Ability to analyze complex data and draw appropriate conclusions & recommendations

Preferred

Comfortable meeting with and talking to customer contacts in the C-Level Suite

Understanding the fleet management space, such as understanding the lifecycle of a fleet vehicle, calculating the total cost of ownership, and helping a customer reduce costs

Highly motivated, self-starter with the ability to think creatively and operate in a dynamic white space environment, specifically concerning solution development

Strong interpersonal skills for building client relationships and effectively communicating with other sales team members

Comfortable working without assigned swim lanes in a fast-paced, highly collaborative environment

Ability to identify business needs and effectively communicate needs to a product development team

Courageous and persuasive in pursuit of doing what's right for the customer and the business