Houghton Mifflin Harcourt · 3 hours ago
Account Manager, Northern California - Field
USA
Full-time
Remote
Mid Level
$80K/yr - $92K/yr
4+ years exp
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Responsibilities
Ensure customer loyalty and satisfaction for retention through proactive outreach.
Establish customer communication strategy to uncover needs and resolve issues.
Negotiate and independently close deals for renewal, expansion, and cross-sell products to achieve territory revenue targets.
Plan, prioritize and deliver for HMH Insights meetings.
Arrange data consultations, as well as other sales calls / activities, and leverage HMH Insights tools to: Renew and expand the number of licenses for Core, SIS, and Services ARR solutions beyond the initial purchase quantity.
Uncover additional needs using District Learning Profile or MAP Growth data.
Collaborate with AE and CSM to develop a comprehensive account plan to achieve growth objectives based on opportunities uncovered through HMH Insights process.
Utilize the HMH Insights data meeting strategy and Coherence Map tool as part of a post-sales process to identify gaps in assigned accounts for expansion and/or cross-sell opportunities.
Proactively analyze data to monitor health of account and collaborate with CSM to recommend appropriate interventions.
Use Salesforce to manage opportunities and pipeline for renewals, expansions and cross-sell products and services.
Provide accurate quarterly and annual revenue forecasts to management.
Qualification
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Required
Minimum bachelor’s degree in education, business or a related field required
4+ years of Account Management or Sales experience with proven track record of success and attainment of goal
Sales experience in the educational market helpful, with demonstrated effective communication and presentation
Excellent verbal and written communication skills
Excellent inter-personal communication skills
Ability to effectively analyze data to identify potential new opportunities
Ability to analyze multiple sources of information and develop effective strategic plans to expand existing solutions and cross-sell new solutions
Ability to effectively communicate features, advantages and benefits of HMH solutions
Ability to use sales and productivity management tools, including Salesforce, and Microsoft Office Suite
Ability to manage sales opportunity pipeline and provide accurate quarterly and annual revenue forecasts for assigned territory
Preferred
Experience with HMH products, services, and implementation
Working knowledge of Salesforce
Understanding of K-12 education industry
Company
Houghton Mifflin Harcourt
Houghton Mifflin Harcourt is a global learning company specialized in pre-K–12 education content, services, and technology solutions.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$800MKey Investors
ABRY Partners
2022-02-22Acquired· undefined
2015-05-29Post Ipo Debt· $800M
2013-11-22IPO· undefined
Leadership Team
Peter George
Chief Technology Officer
Alejandro Reyes
SVP & Chief People Officer
Recent News
Weekly Post Gazette
2024-06-05
Weekly Post Gazette
2024-06-05
2024-04-24
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