43 applicants

Company

SonderMind · 5 hours ago

Account Manager, Strategic Partnerships

Denver, CO or Remote

Full-time

Remote

Mid Level

$88K/yr - $110K/yr

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Responsibilities

Lead day to day management of multiple partner accounts

Ensure operational processes are meeting defined SLAs and optimized for our partners

Keep regular cadence of meetings and reporting with partners to ensure mutual success

Report to internal leadership on a regular basis identifying risks, mitigations, and additional opportunities

Occasionally supporting sales activities and outreach, as needed

Support partnership implementation with cross-functional teams including operations, product, provider, clinical, and payor teams

Develop solutions to issues and actions to optimize partnership outcomes

Create account management plans to meet predetermined goals and quotas

Unearthing new opportunities to grow partner accounts

Qualification

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Account ManagementCustomer Relationship BuildingCross-Functional CollaborationStrategic Growth PlanningOperational Process OptimizationReporting Skills

Required

Lead day to day management of multiple partner accounts

Ensure operational processes are meeting defined SLAs and optimized for our partners

Keep regular cadence of meetings and reporting with partners to ensure mutual success

Report to internal leadership on a regular basis identifying risks, mitigations, and additional opportunities

Occasionally supporting sales activities and outreach, as needed

Support partnership implementation with cross-functional teams including operations, product, provider, clinical, and payor teams

Develop solutions to issues and actions to optimize partnership outcomes

Create account management plans to meet predetermined goals and quotas

Unearthing new opportunities to grow partner accounts

Self-starter excited about working at a fast-paced startup

You’re intellectually curious and naturally pull the string until you find the answer

Ability to communicate and present to senior managers and external stakeholders often at the executive level

Comfortable with solving hard problems and rolling up your sleeves to take care of our partners

Comfortable performing to predetermined goals and targets

Extremely attentive to customer needs and strong relationship building skills

Strong cross-functional skills to influence necessary outcomes for you accounts

Benefits

A commitment to fostering flexible hybrid work

A generous PTO policy with a minimum of three weeks off per year

Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)

Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options

Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.

Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)

401K retirement plan with 100% matching which immediately vests on up to 4% of base salary

Travel to Denver 1x a year for annual Shift gathering

Fourteen (14) company holidays

Company Shutdown between Christmas and New Years

Supplemental life insurance, pet insurance coverage, commuter benefits and more!