ASG · 7 hours ago

Account Manager (OpCo)

United States

Full-time

Remote

Mid Level

$90K/yr - $120K/yr

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Responsibilities

Deep motivation to retain and expand customers

Develop a deep understanding of our product and customers

Drive customer adoption, usage and value

Monitor customer health to predictably drive retention and identity expansion opportunities

Collaborate with Product and Engineering to drive issue resolution, inform product enhancements, and roll out product features

Collaborate with marketing on customer communications

Own and manage customer onboarding and renewals

Leverage customer data and technology to prioritize and communicate effectively

Develop repeatable, scalable processes for aligning with customer goals and engaging with various key stakeholders, including end users and decision makers

Qualification

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Customer SuccessAccount ManagementSalesforceGainsightProcess DevelopmentRelationship Management

Required

Experience in Customer Success/ Account Management, owning retention and expansion targets

A keen eye for opportunities to increase value for a customer through expansion

Ability to pitch products, maintain a pipeline and qualify / demo customers

Hard working and able to handle challenging situations

Ability to think on their feet and juggle many different relationships and opportunities

Ability to persist through uncertainty with incomplete information

Ability to create and execute processes for a growing business

Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document issues for further escalation while serving as the customer’s advocate

Genuine passion / experience for (sector) customers