iboss · 17 hours ago

Account Manager - Commercial

United States

Full-time

Remote

Mid Level

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No H1B

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Responsibilities

Ensure customer satisfaction and renew contracts prior to expiration

Expand iboss presence within existing customer base

Ensure that customer-desired outcomes are achieved through proactive cadence-driven outreach

Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied

Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities

Advise customers about new products and feature enhancements

Provide feedback to product management, engineering, and R&D teams

Working with our technical support teams, ensure that any identified technical support inquiries are solved in a timely and professional manner.

Document interactions comprehensively for auditing and record keeping purposes

Help customers measure success by baselining current vs. future state

Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.

Create, provide, and present quotations to customers

Acquire purchase orders from customers

Create and submit knowledgebase entries to help improve customer self-service capabilities

Create and maintain internal knowledge systems to assist other internal team members

Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

Qualification

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Customer successAccount managementSales experienceEnterprise networksOutgoing personalityTeam player mentality