138 applicants

Company

CAI · 5 days ago

Account Manager - Education

United States

Full-time

Remote

Mid Level

3+ years exp

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ConsultingSoftware

Work & Life Balance

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Responsibilities

Develop and nurture strong relationships with existing clients

Connect with key business executives and stakeholders

Serve as the primary point of contact for clients, handling all internal communication related to their accounts

Manage multiple education accounts of all sizes

Manage the day-to-day client communication and ongoing relationships of current, new, and upcoming projects

Travel to meet with clients and prospects on a monthly basis

Identifying new business opportunities among existing customers and effectively communicating them with the Business Development Team

Connect with key education executives, faculty and stakeholders on education needs and opportunities

Collaborate effectively with the Business Development Team as a subject matter expert on new business proposal opportunities when requested

Negotiate contracts and ensure revenue targets are met

Work with the appropriate internal and external teams to coordinate and complete contract renewals on time

As necessary, visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities

Proactively remain connected to education clients and market evolution to access new opportunities and ensure all viable clients are engaged regularly

Gain a deep understanding of our education clients’ goals, turn data into a compelling story, and provide actionable insights to expand our footprint and help the client grow

Act as a client advocate within the organization

Collaborate with internal departments to ensure client needs are understood and satisfied

Address client inquiries promptly

Collect and analyze data related to client accounts

Continuously improving the overall customer experience

Keep abreast of industry/education trends and emerging technologies

Provide informed recommendations to clients

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementRelationship ManagementMicrosoft Tools SuiteEducation Industry KnowledgeTeam ManagementProject Management

Required

3+ years’ proven success in account management or equivalent experience, preferably in the education space

3+ years’ proven success in relationship management or equivalent experience, preferably in the education space

3+ years proven experience managing a team

Expert knowledge and practical application experience with Microsoft tools suite (i.e., Word, Excel, Outlook, Teams, SharePoint, PowerPoint, Visio)

Team: Proven ability to manage resources to ensure alignment with the vertical goals, priorities, and effective portfolio

Time Management: Meet deadlines by prioritizing responsibilities and balancing workload

Communication: Can effectively communicate with client leaders, staff, and internal company leaders of all levels. Must be able to listen and process information provided by others effectively. Strong written, verbal, and presentation skills are required

Customer Service: Able to assess needs and provide information or assistance to satisfy expectations or resolve a problem

Decision Making: Make sound, well-informed, and objective decisions

Flexibility: Open to change, new processes (or process improvement), and new information. Can receive and give constructive criticism and maintain effective work relationships with others

Interpersonal: Demonstrate friendliness, courtesy, understanding, and politeness to others

Leadership: Motivate, encourage, and challenge others. Can adapt leadership styles in a variety of situations

Problem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions and make recommendations accordingly

Team Building: Encourage, inspire, and guide others toward accomplishing a common goal. Work as part of a team to offer suggestions for improvements or ways to streamline the process

Bachelor’s degree in finance, business, IT or related field

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor