BMJ ยท 5 hours ago
Account Manager - North America
Hoboken, NJ
Full-time
Remote
Mid Level
4+ years exp
Maximize your interview chancesHealth CarePublishing
Hiring Manager
Leena Patel
Insider Connection @BMJ
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Responsibilities
Manage and grow a portfolio of Target Accounts, ensuring retention and identifying upsell opportunities.
Conduct regular reviews of account usage and engagement to provide insights and recommendations for renewals and upgrades.
Develop tailored strategies to build relationships and enhance client satisfaction, particularly with smaller accounts requiring high-touch support.
Track and report on financial performance for the Americas academic segment, ensuring accurate forecasting and attainment of revenue goals.
Prepare detailed reports on sales activities, renewal rates, and customer engagement metrics for internal stakeholders.
Contribute to monthly, quarterly, and annual sales performance reviews by providing insights into account growth and challenges.
Support account reviews with comprehensive usage data and gap analyses to identify opportunities for better product alignment and increased customer value.
Collaborate with the Customer Success team to ensure data accuracy and timeliness in fulfilling usage requests.
Present data-driven recommendations to customers to enhance resource utilization and justify renewals or upsell opportunities.
Work closely with the field sales team to support strategies for larger opportunities within target institutions.
Collaborate with marketing and product teams to develop promotional materials and campaigns.
Assist in resolving customer inquiries related to pricing, renewals, and usage reporting promptly and effectively.
Qualification
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Required
Minimum 4 years of experience in higher ed/library sales, with a strong track record of exceeding sales targets; publishing experience is preferred.
Proven network of contacts within the higher ed academic library community.
Deep understanding of the medical publishing landscape, including industry trends, competitors, and emerging technologies.
Excellent communication and presentation skills, with the ability to articulate complex concepts effectively to diverse audiences.
Strong negotiation and closing skills, proven to drive revenue growth through strategic sales planning and initiatives.
Analytical mindset with proficiency in sales forecasting, data analysis, and reporting tools.
Self-motivated and results-oriented, passionate about driving success.
Customer-focused mindset with a strong commitment to delivering exceptional service.
Willingness to travel up to approximately 25-50% to meet with clients, attend conferences, and industry events.
Highly organized with a strong attention to detail.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Self-motivated, results-driven, and comfortable working independently.
Customer-focused with a passion for delivering excellent service.
Preferred
Publishing experience is preferred.
Benefits
Health insurance at no cost to the employee
Retirement plan
Opportunities for professional growth and development
A collaborative and inclusive work environment
Company
BMJ
BMJ is a global healthcare knowledge provider.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-11-14
Company data provided by crunchbase
