AudioEye · 4 hours ago
Account Manager - SMB
Chicago, IL
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Execute a best-in-class Post-Sale Experience for our customers from Onboarding to Renewal
Drive customer success outcomes and product value delivery
Maintain or increase renewal rates
Communicate revenue opportunities to Business Growth partners for cross-sell and up-sell opportunities
Influence future customer lifetime value through higher product adoption and customer satisfaction
Drive new business growth through greater advocacy and reference-ability
Manage customer success activities: onboarding, maintenance & monitoring, training, live presentations, professional services, customer support, renewals, cross-sell/up-sell, advocacy
Qualification
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Required
Bachelor's degree or equivalent experience
2+ years of experience in an Account Management role in a B2B tech environment
Familiar with HTML, JavaScript, and CSS design capabilities
Passion for identifying and solving problems
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Experience with web commerce, web/mobile applications
Strong knowledge of usability principles, universal design and techniques
Experience working in fast paced start-up environments (Ability to balance multiple priorities with acute attention to detail)
Benefits
Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
Company
AudioEye
AudioEye is a breakthrough voice infrastructure technology that expands the functionality of the voice-controlled browser.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$47.32MKey Investors
Carr Bettis
2024-12-05Post Ipo Secondary· $30M
2018-09-04IPO
2018-08-07Post Ipo Equity· $6.5M
Leadership Team
David Moradi
Chief Executive Officer
Sean Bradley
Co-Founder
Recent News
2024-12-05
2024-12-05
Company data provided by crunchbase
