Statsig · 17 hours ago

Account Manager- Enterprise

San Francisco, CA

Full-time

Remote

Mid Level

$120K/yr - $160K/yr

4+ years exp

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Responsibilities

Negotiate and finalize contracts, pricing agreements, and terms in collaboration with internal stakeholders and legal teams.

Drive revenue growth by identifying opportunities for account expansion, renewals, and upselling.

Navigate complex customer organizations to promote the expansion of Statsig into additional departments, business units, and use cases.

Track and analyze account performance, revenue forecasts, and other key metrics to provide accurate reporting to management.

Collaborate with the sales team to develop account strategies and support the acquisition of new customers.

Regularly assess customer health and success metrics to drive retention and identify areas for improvement.

Proactively engage with customers to ensure satisfaction, address concerns, and identify upselling and cross-selling opportunities.

Develop and maintain strong relationships with key stakeholders, acting as the primary point of contact for all customer-related matters.

Conduct regular business reviews and provide strategic recommendations to maximize customer value and achieve their desired outcomes.

Understand customer needs, goals, and challenges to provide strategic guidance and build long-term partnerships.

Work closely with cross-functional teams, including sales, marketing, product, and enterprise engineering, to align strategies and deliver exceptional customer experiences.

Proactively identify and address any customer challenges or issues, working cross-functionally to drive timely resolutions.

Collaborate with the marketing team to support customer marketing initiatives, such as case studies, testimonials, and referrals.

Provide insights and feedback from customers to inform product roadmap and enhancements.

Solve the challenges you face with processes improvements that increase our team’s effectiveness in supporting our customers and driving revenue expansion.

Serve as an advocate for customers, ensuring their needs and requirements are communicated effectively internally.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessSales NegotiationExecutive EngagementCustomer Relationship ManagementData InterpretationSoftware Development ProcessesConsumption-Based Pricing