A Closer Look · 4 hours ago
Account Manager
Cumming, GA
Full-time
Remote
Entry Level
$50K/yr - $60K/yr
2+ years exp
Maximize your interview chancesAssisted LivingE-Commerce
Hiring Manager
Jen Reck
Insider Connection @A Closer Look
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Responsibilities
Develop relationships with our clients and provide customer service to maintain the longevity of accounts.
Communicate with clients via phone and/or email.
Assist in creating presentations to ensure each client is getting value out of their program and sharing how they could utilize results to improve operations and continued growth. Share analysis of the trending reports, discuss satisfaction with the program, highlight any and all enhancements to our technology/additional tools/and guest feedback offerings and to offer help when needed.
Deescalate client issues and concerns with prompt follow through.
To actively participate in all required meetings, offering input about assigned clients, potential clients, new locations, additional services sold etc., as well as brainstorming solutions to opportunities and discussing topics as they occur.
Build client programs including questionnaire building, multi-tab data entry.
Cross selling when appropriate.
Monitor each of your clients throughout the month.
Think beyond the day-to-day required tasks and to set aside time each week to review ways of making each client’s program more successful and bringing your expertise to them to help them with their goals.
Keep all departments in the loop regarding any changes to client programs, including new locations, new requirements, specific client concerns or rumblings, scheduling changes or concerns.
Contract renegotiations/ professional fees; increasing or lowering, as justified.
Yearly review of all contracts and Statement of Work docs (SOW). Update and renew when applicable.
Assist and help resolve administrative problems.
Desire to be proactive and create a positive experience for others.
Anticipate the needs of others to ensure a seamless and positive experience.
Ability to work in a team as well as independently.
Handle multiple projects and/or assist with system updates.
Cross train with additional departments for support as needed on projects.
Development and management of ongoing client process documentation.
Qualification
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Required
2+ years of customer experience required.
Intermediate level proficiency in the use of standard desktop applications including the Microsoft Office package.
Preferred working hours are 9am – 6pm EST at minimum for training purposes.
Preferred
Exude and maintain a professional and positive attitude.
Some knowledge of Power BI/Excel/Data Analytics preferred but willing to train the right person.
Be flexible and adapt to unexpected, fast-paced circumstances and changes.
Willingness to work as a team.
Self-motivated/willing to take initiative.
Strong verbal and written skills.
Excellent research skills.
High-level organizational skills and attention to detail.
Company
A Closer Look
A Closer Look helps companies discover and analyze customer experience gaps using tailored, ready-to-deploy market research solutions.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase
