Akhia · 20 hours ago

Account Manager

Cleveland, OH

Full-time

Remote

Mid, Senior Level

5+ years exp

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Hiring Manager

Victoria Broderick

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Responsibilities

Manage a variety of projects for multiple accounts requiring strong collaboration skills across Client Experience and Channel Experience teams to ensure quality of the output and optimize efficiency.

Proactively generate ideas for account growth by understanding client needs and factors impacting their business such as industry dynamics, the competitive landscape and target audience behaviors.

Provide effective solutions for clients, often with little guidance from senior managers.

Build indestructible relationships with day-to-day client contact(s) through regular status meetings, project milestone check-ins and opportunities to connect one-on-one beyond the work.

Measure effectiveness of implemented programs and make recommendations to adjust strategy and approach as needed; oversee metric reports for programs and campaigns.

Manage account financial health including forecasting, projections, estimating and project invoicing for assigned clients.

Drive creation of strategic briefs and tasks for campaigns, programs and brand/creative strategy.

Serve as a primary point of review for quality, accuracy, style and brand consistency of the work.

Monitor client industry news and trends in marketing communications to uncover insights to help shape recommendations and add value to assigned clients.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Marketing experienceAdvertising experienceAccount management skillsProject management experienceClient-first attitudeRelationship development

Required

5-8 years of marketing, advertising or project management experience, agency experience preferred.

Hold a bachelor’s degree in Journalism, Marketing, Communications, or related discipline.

Possess a client-first attitude, strong work ethic and demonstrate strong account management skills.

Highly organized and detailed, with the desire to work in a fast-paced, team-oriented environment and manage numerous tasks simultaneously.

Ability to communicate effectively across all levels of the organization, internally and externally.

Adhere to the Akhia core values in all business interactions, and conduct self in a manner that reflects the agency’s mission and vision at all times.

Strong relationship development skills; able to earn respect and trust among internal and external business partners and team members.

Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities.

Excellent written and oral communication skills.

Self-motivated, highly organized, and incredibly dependable.

Comfortable presenting work and ideas.